Service Design is in high-demand across all industries in Australia. Stand out with the techniques and mindset to design end-to-end service experiences that delight customers, leave a positive lasting impression and strengthen a brand’s point of difference.
What you'll gain in this course:
Our Service Design course will equip you with the latest frameworks and techniques so you can craft innovative, seamless and personalised service experiences that people will remember. You will graduate with a slew of practical experiences including:
- Framing the context, objectives and influences of a service
- Exploring service threats and opportunities
- Applying best research methods to extract insights
- Performing rapid prototyping and communicate your concept
- Using insights to create a Service Blueprint
- Devising Service Journey Maps and much more!
Our courses
Service Design, online, 12 weeks, part-time (Elevate)
Upskill without changing your regular life flow in a part-time course, held outside of working hours.
- Fortnightly mentor sessions with your peers
- Hands-on practical training
- Build your project portfolio with Service Blueprints
- Get a Service Design toolkit to use on-the-job
- Receive an industry-recognised Certificate
- Get promoted or grow your business
NO PREREQUISITES
This course is not eligible for student visa applications.
Service Design, online, self-paced (Foundations)
Nail the basics and quench your curiosity, at your own pace.
- 30 hours of content and activities
- Practical activities embedded into each topic
- Self-paced and perfect for independent learners
- Affordable learning
- Flexible - learn anytime, anywhere
NO PREREQUISITES
This course is not eligible for student visa applications.
Download your free course guide
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Future-proof your career with Academy Xi
Industry-recognised digital credential
Our courses are trusted by recruiters and organisations. Add our digital badges and Certificates to your LinkedIn to boost your employment prospects.
PERSONALISED CAREER SUPPORT
Our Transform courses offer personalised career support to help you land your dream role, like 90% of our graduates.
Alumni benefits
Receive discounts on future Academy Xi courses
active industry connections
Our strong industry relationships and a tight-knit community will open doors for you.
Meet your instructors
Hear from our community
Our Academy Xi instructors are rated a 4.2 score out of 5, by 2465 students.
“The course has reaffirmed my passion, confidence and capability in Service Design as the next step for me”
Sitara Ramakrishnan
Throughout my course and afterwards, I’ve been lucky enough to receive mentorship from a talented CX Designer at my work to help reach my full potential. My mentor has been instrumental in further elevating my knowledge and skillset with weekly advice and feedback to various artefacts I produced or tested with them. The course has reaffirmed my passion, confidence and capability in Service Design as the next step for me.
“It was creative, well structured and enjoyable”
Tania Wilson
I loved everything about the Service Design course I did at Academy Xi, working on a real project from start to finish. It was creative, well structured and enjoyable. As a digital professional, it has given me extra tools and frameworks to complement my work in different and interesting ways.
Our alumni students are working with the best
