Service Design is in high-demand across all industries in Australia. Stand out with the techniques and mindset to design end-to-end service experiences that delight customers, leave a positive lasting impression and strengthen a brand’s point of difference.
What you'll gain in this course:
Our Service Design course will equip you with the latest frameworks and techniques so you can craft innovative, seamless and personalised service experiences that people will remember. You will graduate with a slew of practical experiences including:
- Framing the context, objectives and influences of a service
- Exploring service threats and opportunities
- Applying best research methods to extract insights
- Performing rapid prototyping and communicate your concept
- Using insights to create a Service Blueprint
- Devising Service Journey Maps and much more!
Our courses
Service Design, online, 12 weeks, part-time (Elevate)
Upskill without changing your regular life flow in a part-time course, held outside of working hours.
- Fortnightly mentor sessions with your peers
- Hands-on practical training
- Build your project portfolio with Service Blueprints
- Get a Service Design toolkit to use on-the-job
- Receive an industry-recognised Certificate
- Get promoted or grow your business
NO PREREQUISITES
This course is not eligible for student visa applications.
Service Design, online, self-paced (Foundations)
Nail the basics and quench your curiosity, at your own pace.
- 30 hours of content and activities
- Practical activities embedded into each topic
- Self-paced and perfect for independent learners
- Affordable learning
- Flexible - learn anytime, anywhere
NO PREREQUISITES
This course is not eligible for student visa applications.
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PERSONALISED CAREER SUPPORT
Our Transform courses offer personalised career support to help you land your dream role, like 90% of our graduates.
Alumni benefits
Receive discounts on future Academy Xi courses
active industry connections
Our strong industry relationships and a tight-knit community will open doors for you.
Meet your instructors
Hear from our community
Our Academy Xi instructors are rated a 4.2 score out of 5, by 2465 students.
“the support and guidance I needed”
Monique Moushis
Academy Xi has given me the support and guidance I needed to pursue my passions and is the gateway to an amazing design community.
“changed my life”
Kerry Dawson
Senior UX/UI Designer
I can say with all honesty that Academy Xi has changed my life... My job is great, I love what I do everyday and I’m future proofed against all opportunity that could come my way.
“Exactly what I needed”
Lurnea Simmons
Always friendly and welcoming! The community at Academy Xi and the environment they create for learning and expanding your horizons is exactly what is needed when you are looking to gain new skills. For me the courses were an adventure and investment in my development I'll always value and have gained immensely from.
Our alumni students are working with the best
