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Introduction to Design Thinking for Product Managers
Use this strategic tool to unearth innovation opportunities and empathise with people.
Get your team together
Grow, retain and motivate your teams by sharing this unique learning experience.
of products fail either by never making it to market or not meeting their key objectives and results once launched.
(Source: Gartner.com 2022)
of average investment into Product teams annually.
(Source: Glassdoor, USA 2022)
of product wastage per organisation annually resulting in failed transformations and unmet strategic objectives.
Every team inside your organisation has an end user. Journey mapping is used to understand and improve the user experience. It allows for a deeper understanding of your end user. It is a process that uncovers moments that matter, reveals opportunities for improvement and ultimately helps refine your processes.
At a time when getting teams together is a priority for many leaders, this Journey Mapping workshop offers an opportunity to reset and realign around the fundamentals of the user experience.
People and Culture teams own the employee experience (EX). They can shift the dial by creating more positive employee experiences by identifying key touchpoints, such as applying for a job, onboarding, upskilling or moments of change in their role.
Journey maps can help align your EX with your organisation’s values. This ensures your people are motivated and contributing to your organisational success.
What impact can this have on your People and Culture team?
It is critical that Learning and Development teams understand the learner journey – after all, a learner is a user. By getting clear on the learner’s needs, challenges, and goals, they can create more effective, tailored learning experiences.
Aligning training with the learner journey means the right support is provided at the right time.
What impact can this have on your Learning and Development team?
Sales teams can elevate their performance by pitching to leads at various stages of their journey providing targeted support or resources to help move them through the sales funnel.
Journey maps offer sales teams a framework for developing more effective sales strategies and personalising messaging.
What impact can this have on your Sales team?
Customer Experience teams need to step into their customers’ shoes. They use journey maps to visualise the entire process from your customer’s perspective – and isolate areas for CX improvements.
Journey maps prompt a more customer-centric approach including responding to customer’s needs and goals, rather than simply resolving a ticket.
What impact can this have on your Customer Experience team?
Marketing teams need to know how consumers interact with their brand at every stage of the marketing funnel. They use journey maps to help them identify the micro-moments that make up the full experience of their brand.
Journey maps allow Marketing teams to design and implement strategies based on consumer behaviours and needs.
What impact can this have on your Marketing team?
UX UI teams map the touchpoints that a user goes through to accomplish a specific goal or task. They use journey maps to isolate opportunities for journey improvements and to communicate their design decisions.
Journey Maps give UX UI teams the ability to reveal and reconcile user pain points.
What impact can this have on your UX UI team?
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Academy Xi is uniquely positioned to ease tech skills shortages by providing access to higher quality and diverse entry-level talent that have been trained by expert instructors to meet your specific organisational needs. Whether you need web, tech, cyber security, design or data capabilities, we can support.
Example: Your organisation needs to hire web developers quickly and at scale. Academy Xi attracts suitable candidates (or scans existing talent pools) and prepares candidates for the way that your organisation works.
With organisations struggling to find diverse talent, Academy Xi steps in to provide access to pools of deep, diverse technical talent. We have been graduating top-tier digital and tech talent for nearly a decade – and these professionals are often keen to find a work placement. We simply bridge the gap.
Keep up with the latest in workforce planning with our webinars, case studies and thought leadership pieces.
Our panel of leading product managers where we will discuss why Product Management is having a moment right now and what lies ahead.
Woolworths CEO Brad Banducci recently spoke of a mixed strategy of build, buy and partner for developing capability. What does ‘build, buy and partner’ mean?
The challenge: Train a team of health policy professionals within the Australian Department of Health in digital and design disciplines, preparing them to launch and lead a new digital hub.
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