This Service Design course is ideal for:
Professionals looking to expand their skillset and boost career prospects Anyone working in a service-oriented role who wants to improve service delivery Entrepreneurs & small business owners who want to set their business apart by offering exceptional servicesOnce you have completed our Service Design: Elevate course, you will gain:
End-to-end service design skills Current and future-state service blueprints Immediately applicable practical skills An industry-recognised certificateIncreased employability and career outcomesReceive a digital credential and certificate of completion as official recognition of your competencies, theoretical knowledge and practical skills in Service Design. As our courses are trusted by industry leaders, organisations and recruiters across Australia, adding these to your CV and LinkedIn profile can greatly boost your employment prospects.
You’ll have 6 months access to all online course materials, enabling you to study at your own pace and fit your development around your busy lifestyle.
Understanding Service Design, Human Centred Design and the Double Diamond framework Service Design minds: Strategic vs creative Differentiating Service Design, UX and CX The value of Service Design: Solving complex problems Unpacking the brief: the (human) problem, business requirements & service landscape Using the Desirable – Viable – Feasible framework as a project guide Quantitative vs qualitative research Primary research: Interview guide and techniques Contextual inquiries and observations: Guerrilla research and ‘Fly On The Wall’ Coding & organising data to find insights Synthesizing data using affinity maps Defining & aligning on the problem(s)/opportunity Mapping: Human needs and customer journey Strategic vs operational forces: Why blueprint? Blueprinting as an artefact Analysis frameworks: Swimlanes; Front and back of house visibility; Analysis tracking and emotional states Blueprint in action: A step by step guide Setting a future service vision and ideating towards solutions Alignment through workshops: “How might we?” Ideation & inspiration toolkit Developing a hypothesis Communicating ideas through storyboarding Introduction to prototyping: Making, visualising and failing fast Physical vs digital prototyping Rapid prototyping: Building ideas into concepts Role play: Acting out a real-world scenario Defending your prototype’s value proposition Validating hypothesis and capturing feedback Testing methodologies Testing frameworks: Concepts vs features Usability testing Ruthless prioritisation: How to prioritise following testing Introduction to roadmapping Blueprinting: Choosing the right template and designing the future blueprint Curating your own design process Dealing with ambiguity Aligning to the DVF framework: Desirable, viable, feasible. Bringing together data and artefacts Building a future vision and adapting for unknowns Developing a compelling narrative: Storyboarding & building a deck What makes a great Service Design portfolio?
Our content is current and relevant, ensuring you stay ahead of the curve in a fast-changing industry.
Access a monthly webinar program designed specifically for our self-paced learners. Learn critical digital skills from industry experts, grow your network, and get advice from graduates now working in the field.
Learn the tricks of the trade from an industry expert with extensive experience, both in the field and in the online classroom.
Choose from a range of real-world project scenarios or bring your own service design problem to solve.
Walk away with a toolkit containing all the templates and tools needed to practice the Service Design principles covered in your course.
Though you’ll study in your own time, this course facilitates social learning through discussions, peer feedback, and more.
We offer a range of flexible payment plans so you can achieve your goals today, and pay at your own pace.
Choose weekly, fortnightly or monthly repayments over a repayment term of up to 12 months, with no deposit and 100% interest-free
Weekly payments from
$69 /week
Payments
From $55 /week
Pay for your course upfront to receive a 10% discount on the full amount, and be eligible for any additional special offers.
Flexible installments from
Total cost of course
Convenient payment plans that break up your course repayments into smaller chunks, 100% interest-free.
Flexible installments from
$125 /week
Instalments
From $100 /week
Our students come from different walks of life and have supercharged their careers, landing coveted jobs in the Design, Tech, and Marketing fields.
Service Design is the discipline of creating an optimal end-to-end service experience across all touchpoints, by ensuring customers are central to all processes.
Service Designers look holistically at a service experience, map out and orchestrate all aspects of it to deliver a fantastic experience:
The “front stage”: the elements that a user interacts with, such as an app, a website, an email or a conversation with an employee. The “backstage”: the behind-the-scenes activities a user doesn’t see, such as systems, processes, staff training, etc.In today’s saturated marketplace, providing an amazing customer experience is critical to building brand differentiation, loyalty, and long-term business value. Leading organisations, such as Apple, Google, Uber and Disney, have embedded Service Design into all their processes to design smooth and personalised experiences that people will remember and talk about.
If you want to upskill or land a job right away, studying Service Design online can quickly get you to where you want to be. At Academy Xi, we offer intensive online programs that equip you with the full spectrum of theoretical and practical skills required in a well-rounded Service Designer.
The Service Design Elevate course is part-time and ideal for time-poor professionals who want to learn immediately applicable, practical Service Design skills. This course is designed to help with professional development, exposure to problem-solving skills using service design principles, and a chance to showcase skills with a service design portfolio built over the course. Learners walk away with a current and future-state Service Blueprint to showcase their skills and service vision to a current or potential employer.
In this course you’ll experience our ‘flipped classroom’ style of learning, where students cover course content independently before coming together to discuss concepts, ask questions and collaborate with mentor support. You’ll learn through a combination of:
ReadingsPre-recorded videosRegular live sessions with your mentor and peers1:1 sessions with your mentorHands-on activities and practical project workQ&A via chat and discussion boardsOur online courses come in three formats. No matter your learning preferences, work or life commitments, or support levels you require – we’ve got you covered.
To choose the right course format, pick your desired career outcomes:
Are you studying to transform your career? Our TRANSFORM courses will equip you with the latest industry skills and have you graduating job-ready, with an included Career Support Program.
Do you want to complement your existing skillset? Our ELEVATE courses will expand your expertise in a social and supported environment.
Do you just want to learn the fundamentals? Quench your curiosity, at your own pace with our FOUNDATIONS courses.
Our in-depth course guide has all the information you need.
One of our in-house course advisors will get in touch with you directly.
Academy Xi acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.
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