Service Design is in high demand, stand out with the skills and mindset to design end-to-end service experiences, leaving a strong lasting impression to your customers.

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Gain practical skills in Service Design

Our Service Design course will equip you with the latest frameworks so you can craft innovative, seamless and personalised service experiences that people will remember. You will graduate with a slew of practical experiences including: 

What you'll learn:

INTRODUCTION TO SERVICE DESIGN

  • Learn about Service Design principles
  • Improve, create and discover the problem space
  • Conduct 1 on 1 interviews, service safaris and understand a customer’s end-to-end experience 

DEVELOP SERVICE CONCEPTS

  • Learn how to create stakeholder maps and service blueprints
  • Create a service prototype using Design Thinking principles

COMMUNICATE SERVICE CONCEPTS

  • Test the pros and cons of your service through Service Journey maps 
  • Create a service blueprint to explore the people, places and processes of your service vision
  • Present your project and gain valuable feedback 

Explore our Service Design courses

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