Team training for organisations
Academy Xi’s Adaptive Workforce Program helps organisations build foundational capability in
digital, data, human-centred design and customer-centricity.
This program is anchored by a suite of free lunch & learns. Run exclusively for your staff, these sessions start at the beginning, introducing core concepts and tools in an engaging virtual forum.
Our 1-day courses build on this base by putting the tools in your hands. Delivered through the lens of common workplace scenarios using live projects from your organisation, learners come away with toolkits that can be applied in their roles.
These intro courses bring baseline capability and a shared language into your team. They can also act as gateways to career development and redeployment training.
DIGITAL LITERACY TRAINING
SESSION AGENDA
DIGITAL LITERACY TRAINING
SESSION AGENDA
What is digital?
What happens during a digital transformation project?
Where do you fit in?
Exploring scenario #1: You’ve been assigned to work with a digital team
Exploring scenario #2: Protecting yourself against cyber threats
Exploring scenario #3: Mapping your organisation’s digital infrastructure
Exploring scenario #4: Redesigning a digital process or service
1 DAY COURSE
Enquire
- Virtual classroom or face-to-face
- Up to 20 participants
- Focuses on tools and actionable takeaways
- Uses breakout rooms, group activities and toolkits
- Exclusive to your staff
DATA LITERACY TRAINING
SESSION AGENDA
DATA LITERACY TRAINING
SESSION AGENDA
What is driving the data revolution?
How has your organisation been affected?
How can you leverage data in your role?
Exploring scenario #1: Interpreting a dataset
Exploring scenario #2: Pulling insights from a dataset
Exploring scenario #3: Using data visualisation to support your insights
Exploring scenario #4: Creating data-driven stories that trigger action
1 DAY COURSE
Enquire
- Virtual classroom or face-to-face
- Up to 20 participants
- Focuses on tools and actionable takeaways
- Uses breakout rooms, group activities and toolkits
- Exclusive to your staff
HUMAN-CENTRED DESIGN TRAINING
SESSION AGENDA
HUMAN-CENTRED DESIGN TRAINING
SESSION AGENDA
What is human-centred design (HCD)?
Unpacking HCD terminology: mindsets / job roles / processes / artefacts
How can you use HCD?
Exploring scenario #1: Solving BAU problems for customers and colleagues
Exploring scenario #2: Looking into complex issues and opportunities
Exploring scenario #3: Solving complex issues and pursuing opportunities
Exploring scenario #4: Implementing and iterating your solutions
1 DAY COURSE
Enquire
- Virtual classroom or face-to-face
- Up to 20 participants
- Focuses on tools and actionable takeaways
- Uses breakout rooms, group activities and toolkits
- Exclusive to your staff
CUSTOMER CENTRICITY TRAINING
SESSION AGENDA
CUSTOMER CENTRICITY TRAINING
SESSION AGENDA
What does customer-centricity actually mean?
Who can be customer-centric?
Exploring scenario #1: Helping vulnerable customers and colleagues
Exploring scenario #2: Understanding customers and colleagues better
Exploring scenario #3: Solving problems for customers and colleagues
Exploring scenario #4: The needs of the company and the customer are in conflict
Exploring scenario #5: Dealing with stress in the workplace
1 DAY COURSE
Enquire
- Virtual classroom or face-to-face
- Up to 20 participants
- Focuses on tools and actionable takeaways
- Uses breakout rooms, group activities and toolkits
- Exclusive to your staff
Organisations we've worked with
What our clients say
“Academy Xi is my learning partner not my learning provider”
Clare Di Leva
Talent and Development Leader
In my former role as Head of Learning and Development at QBE Insurance, I partnered with Academy Xi to support the business to invest in reskilling for the future. Academy Xi is my learning partner not my learning provider. They bring expertise, knowledge and skilled facilitators and then collaborate to ensure solutions resonate and feel like internal offerings as opposed to off the shelf external products. Today, I value having the Academy Xi team in my network and look forward to continuing to work with them.
“a level of learning and enjoyment rarely seen”
Natalie Falzon
Innovation Manager
Academy Xi bring an energy and passion to education that creates a level of learning and enjoyment rarely seen. They played an integral role in our Tech4Good Challenge Program - providing instructions, content development and class management to train our non-profit partners in Service Design, Product Management and User Experience Design. I would highly recommend Academy Xi as a training and development partner if you are looking for an industry-leading experience.
“a highly rewarding experience”
Carmelina Senese
Director Customer Experience
Working with Academy Xi has been a highly rewarding experience. We worked closely with the Xi team as our strategic design partner, to co-design a customer-centric Way of Working framework, set of supporting capabilities and a guidebook containing tools and templates. We've worked innovatively to test and validate these through a real-life on the job occupational challenge which validated the practicality and ease of use of the artefacts developed. Academy Xi performed deep research insights for the organisation which contributed hugely to the program's success.
“great team building exercise”
Rabbani Karim
Assistant Director
The Intro to Human-Centred Design course was a great team building exercise. A lot of interesting concepts were covered. My team also got the opportunity to collaborate with participants from other divisions on problems specific to our organisation (as opposed to hypothetical problems). Every participant got something useful out of the day.
