Customer Experience (CX) skills are in high-demand, with brands looking to stand apart and create greater customer lifetime value (CLV) through exceptional experiences.
Skills you'll gain in this course:
In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical skills including:
- CX research
- Stakeholder management techniques
- Customer journey mapping
- Customer strategy design
- Customer insights and data storytelling
- CX optimisation strategies and much more!
Explore our Customer Experience course
Customer Experience, online, 12 weeks, part-time (Elevate)
Improve your career or expand your skillset in a socially connected and highly supported environment.
- Earn an industry-recognised Certificate and a digital credential
- Create a CX strategy to demonstrate your skills
- Start building your CX portfolio
- Gain a broad understanding of CX and the techniques associated
- Scheduled format with set course dates
- Fortnightly live video sessions
- 1:1 mentor support
NO PREREQUISITES
This course is not eligible for student visa applications.
Course duration:
Weeks 1 – 3
- Learn about the core concepts of HCD
- Conduct customer interviews, research & surveys
- Extract insights from data
Weeks 4 – 6
- How to segment your customers
- Explore the role of CX in an organisation
- Create your customer journey map
Weeks 7 – 10
- Develop your own CX strategy
- Learn how to apply design thinking and optimise your customer journey
- Create a CX program rollout plan
- Understand metrics for CX
Download your free course guide
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Future-proof your career with Academy Xi
Industry-recognised digital credential
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PERSONALISED CAREER SUPPORT
Our Transform courses offer personalised career support to help you land your dream role, like 90% of our graduates.
Alumni benefits
Receive discounts on future Academy Xi courses
Unparalleled levels of support
Our strong industry relationships and a tight-knit community will open doors for you.
Meet your instructors
Hear from our community
Our Academy Xi instructors are rated a 4.2 score out of 5, by 2465 students.
“This course was so enlightening on how to take a practical, data-driven CX plan from research, through to strategy and roll-out”
Joshua Price
I think CX is one of those disciplines that is embraced by many but truly understood by a few. This course was so enlightening on how to take a practical, data-driven CX plan from research, through to strategy and roll-out. I now feel confident in my ability to apply the practical tools I learned through the course, to enact real change based around what the customer needs.
“CX Course is well worth doing”
Geoff Goddard
Either as the foundation for a new career or as a supplement to your existing skill set, the Academy Xi CX Course is well worth doing. The course is broken down into easily digestible chunks which are complimented with insights from industry professionals.
“the most practical and enjoyable learning experiences I have undertaken”
Renée Hall
Our alumni are working with the best
