Customer Experience (CX) skills are in high-demand, with brands looking to stand apart and create greater customer lifetime value (CLV) through exceptional experiences.
In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical skills including:
Study conveniently in your own time and expand your skillset.
NO PREREQUISITES
Weeks 1 – 3
Weeks 4 – 6
Weeks 7 – 10
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Our strong industry relationships and a tight-knit community will open doors for you.
I think CX is one of those disciplines that is embraced by many but truly understood by a few. This course was so enlightening on how to take a practical, data-driven CX plan from research, through to strategy and roll-out. I now feel confident in my ability to apply the practical tools I learned through the course, to enact real change based around what the customer needs.
Either as the foundation for a new career or as a supplement to your existing skill set, the Academy Xi CX Course is well worth doing. The course is broken down into easily digestible chunks which are complimented with insights from industry professionals.
