Customer Experience (CX) skills are in high-demand, with brands looking to stand apart and create greater customer lifetime value (CLV) through exceptional experiences.
In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical skills including:
Improve your career or expand your skillset in a socially connected and highly supported environment.
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I can say with all honesty that Academy Xi has changed my life... My job is great, I love what I do everyday and I’m future proofed against all opportunity that could come my way.
Always friendly and welcoming! The community at Academy Xi and the environment they create for learning and expanding your horizons is exactly what is needed when you are looking to gain new skills. For me the courses were an adventure and investment in my development I'll always value and have gained immensely from.
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