Get upskilled with a part-time Service Design course

Elevate your employment opportunities, transition into a new role, or learn Service Design principles to apply to your business or career.

Virtual classroom, Tuesday & Thursdays
25 August 2020
$4,000 AUD

We've adapted to COVID-19

We’ve transitioned this face-to-face “on campus” course to a “virtual classroom” format to provide a safer learning environment, whilst guaranteeing the same robust career and learning outcomes.

Thanks to our in-depth experience in delivering online courses that follow adult learning methodologies and a Human-Centered Design approach, this transition has been seamless and straightforward. 

Keep building a future-ready career from the comfort of your home

In this “virtual classroom” format, the class runs as usual. In live video sessions held twice a week, your instructor takes you through the learning material. You can collaborate with your peers on practical activities, ask questions, delve into a topic – this is the same dynamic and interactive setting as a face-to-face course. All from the comfort of your home. 

We’re here for you every step of the way. You’ll receive extensive support from your instructor and Experience Team throughout this program, to ensure your experience is seamless. 



  Learn from industry Service Design experts 

As industry-leading practitioners, our instructors will teach you current and in-demand skills.

  Work on a real-life problem 

Build a portfolio piece and apply your theory to a real-life client project.

  Connect with the industry

Be part of a community of industry influencers and expand your network with invaluable industry connections. 

  Learn amongst like-minded professionals 

With capped class sizes, enjoy the unique perspectives and professional experiences of your classmates.

This course is for

  • Anyone interested in learning about Service Design & applying it to their current or future career
  • Anyone interested in applying strong Service Design skills to a business or startup
  • Design, BA and IT professionals looking to transition into Service Design roles over time
  • Students from a variety of professional backgrounds

There are no prerequisites required for this course. Simply turn up with passion, determination and a readiness to elevate your career with a dynamic new skillset.


Our alumni are working with some of the best

Tyro Payments
The Iconic
Transport NSW

Complement Your Career

Whether you’re looking to upskill in Service Design or pivot into a new career, get industry-recognised skills at Academy Xi.

Get up close and personal with inspiring mentors

Put theory into practice with a hands-on project

Join a small sized class and learn in a community of go-getters

What you'll Learn

Request a course guide today
Express your interest and our friendly Course Advisors will send a copy of the course guide your way!

Career outcomes

This flexible part-time course will empower you with in-demand skills and techniques to ensure you’re more employable:

  • Define and frame problem statements
  • Understand user research techniques
  • Create compelling Personas
  • Explore the Business Model Canvas and other exploratory techniques
  • Define and create Customer journeys and Experience maps
  • Develop and create rapid experience prototypes
  • Define and create Service Blueprints
  • Define a minimal viable offering (MVO) and learn how to define business operating models
  • Understand and apply best practices in Service Design

Location, Course Dates and Fees in

25 Aug 2020 ~ 29 Oct 2020

6:15 pm ~

Virtual classroom, Tuesday & Thursdays

$4,000 AUD


Ground floor,
48 Druitt Street,
Sydney NSW 2000

1300 683 923

Fund your future today

Need payment assistance? We’re offering FLEXIBLE internal and external payment options so you can achieve your goals today, and pay tomorrow. With our INTERNAL PAYMENT PLANS, get up to 12 months INTEREST FREE Or if you choose to pay upfront in full, receive 15% OFF your course fees and 25% OFF selected courses until August 14th. For our EXTERNAL PAYMENT PLANS, please read below.

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