Service Design: Transform

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10 weeks, full-time

12 Oct 2020 - 18 Dec 2020

25% off

25% off

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Real client projects & job guarantee

Course overview

Land a job in Service Design – guaranteed* and transform your future with this innovative and career-focussed course.

The demand for Service Designers is booming across all industries, with over 2,950 roles on offer in Australia. Our comprehensive online course will equip you with the full spectrum of theoretical and practical skills required in a well-rounded Service Designer. 

Job Guarantee*:

  • Enter the course a beginner and land a job after graduation – guaranteed* 
  • Master the full spectrum of theoretical and practical skills 
  • 180 days of personalised employment support and career guidance
  • Showcase your work to industry experts and recruiters
  • Expand your Service Design network and be part of an active community 

A truly comprehensive and supported online course:

  • Hundreds of hours of content and activities along 10 weeks 
  • Daily live video sessions: your instructor takes you through the course material 
  • No need to go through a learning platform
  • Entire teams dedicated to your support 

Get the practical experience employers are looking for:

  • Forget case studies: work on three real, live client projects 
  • Manage stakeholders and deadlines – just like you would in a real job
  • Build your professional portfolio 
  • Receive trusted, industry-recognised credentials

A highly social and collaborative learning environment:

  • Replicate the collaborative approach of a real Service Design job
  • Connect with classmates, grow together, and make lifelong friends
  • Delve into specific topics and ask questions to your instructor in daily live video sessions 

*T&Cs apply

Course timeframe


Go through the key Service Design and Human-Centred Design concepts with your instructor; complete practical activities, attend virtual field trips and external workshops.


Work in groups to solve Service Design challenges for three real clients. Implement your skills and build assets for your portfolio.


Industry Showcase preparation and attendance. Build your job search strategy, create a powerful CV, LinkedIn profile and portfolio. Practice for interviews.

What you'll learn

  • Introduction to design thinking: definition, process, best practice examples
  • Service Design overview: definition, processes and principles
  • The difference between UX, CX, UI, Service Design 
  • Design bootcamp 
  • The Double Diamond framework
  • Problem statements and how to structure them
  • Virtual field trip
  • Research: research techniques and how to conduct them 
  • Human-Centred Design workshop
  • Guerilla interviews
  • Affinity mapping
  • Empathy mapping
  • Personas
  • Ideation and storyboarding
  • Virtual field trip
  • Customer journey maps
  • MVP, features and flows
  • Human-Centred Design workshop
  • Business Model Canvas
  • Service concepts
  • Service blueprint
  • Human-Centred Design workshop

Our live client projects give you the opportunity to apply newly learned skills and build your portfolio by working with three real, live clients. In small groups, and under the guidance of your highly experienced Service Design instructor and mentor, implement all the tools you’ve learned and practice your soft skills such as negotiation and stakeholder management. We’ll set up an environment that mirrors most commercial practices to ensure you gain relevant, practical, in-demand experience.

  • Consult with clients to understand their goals and requirements
  • Apply Service Design principles and practices to real-life projects, producing professional portfolio work
  • Confidently manoeuvre the diverse needs and mindsets of stakeholders and customers
  • Present Service Design solutions and processes to clients

To ensure you’re prepared to head into the Service Design industry, now is the time to finalise your portfolio, finesse your resume and LinkedIn profile, and prepare for interviews.

  • Week 10: Industry Showcase event preparation and attendance: finalise your professional portfolio, pitch yourself, attend mentor rounds, strengthen your LinkedIn and CV. Course graduation.
  • Week 11 to 26: Build your job search strategy, develop career-focussed soft skills, and get career guidance as you go through real job interviews.

Who this course is for

There are no prerequisites required for this course. This course is specifically designed for students aspiring to land a coveted role in Service Design. It is ideal for:

  • Students who want to acquire a job quickly without going to uni/college
  • Students who want a highly supported experience with daily video sessions
  • Anyone interested in becoming a Service Designer or applying Service Design to a business or startup

Career outcomes

After graduating from this Service Design Transform course, you can apply for jobs such as:

  • Service Designer
  • CX Designer
  • Similar Human-Centred Design roles

Our students work with the best

Our students' success stories

Academy Xi has a 4.2 score out of 5, rated by 2324 students.

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