UX DESIGN
- Research & Insights
- Customer journey maps
- User flows
- Information architecture
- High fidelity prototypes
- Usability testing
Our offering
Designed and taught by passionate industry experts, our courses empower people and teams with the skills and confidence required to stay ahead, build a future-proofed career, and transform their lives.
A key feature of all our Transform courses, as well as selected Elevate courses, and a major point of difference with other providers, is that our students work with real businesses and stakeholders. In addition to the theory, we teach our students the soft and hands-on practical skills required to work in any organisation.
Unlike other education providers, who typically rely on case studies and simulated experiences, you will gain practical experience by working with real, live clients, managing stakeholders, deadlines, and providing recommendations that will significantly impact the company’s direction and ROI.
Real client project case studies
To help organisations accelerate innovation, problem solve, and create meaningful change, we connect our passionate and skilled students with companies seeking high quality, customer-centric solutions.
Check out the projects our students have submitted to their clients below.
Project deliverables
service design
- Research & Insights
- Customer journey maps
- Strategic horizons
- Service blueprint
- Prototypes of new service delivery
digital marketing
- Digital marketing strategy
- Optimisation strategy
- Paid & organic search
- Social media marketing
- Conversion rate optimisation
- Customer journey mapping
What to expect
- Gain 80 hours of client work
- Meet with your client 3 times under a short timeframe to complete assigned activities
- Access real customers for research and testing
- Present to different stakeholders depending on the project. ie: CEO or founder if it’s a startup client, to the Product owner or Design team if corporate
Testimonials of real clients
“objective thinking and ability to ‘connect the dots’ was a key strength”
Louise Gilbert
The Intimate collective - UX client
In one short sprint, they conducted customer research, synthesised findings, developed personas, built out user journey maps, built and tested a prototype and presented recommendations for next steps. Their objective thinking and ability to ‘connect the dots’ was a key strength.
“Working with the team has been phenomenal”
Lain Duong
MeBank - UX & Service Design client
Working with the team has been phenomenal. I really like the combo of UX/SD skills - a really broad spectrum that adds diversity to their thinking. I’m very impressed with their thought process. Way to go guys! Thanks for inviting us to be the client.
“We ended up hiring one of the students following the first case study, and are now looking to implement some of their research and findings”
Jame Muir
Treiner.co - Service Design client
Academy XI students have used Treiner as a case study for this course twice. We have been blown away by the quality of their presentations and insights that they found as a result of their study. We ended up hiring one of the students following the first case study, and are now looking to implement some of their research and findings.
“a huge amount of ground in a short time”
Kit Huckvale
The Black Dog Institute - Service Design client
Our Academy XI team covered a huge amount of ground in a short time, contributing new insights about how young people want to use data for mental health.
Student testimonials
John Angles
Studied: UX Transform
Worked on the following clients: Muso, Your Home Assist and Haleybury
“For me, the most reassuring thing so far has been during the industry projects. We’ve found that these businesses (ANZ and Telstra) are speaking the same language, working with the same methodologies and concepts that we’re learning in the course. I’ve felt comfortable speaking to seasoned experts about these concepts and ways of working in an applied setting and it seems natural – that’s a massive confidence booster in itself that the jump into that first role won’t be quite so daunting.”
Max Harper
Studied: UX Transform
Worked on the following clients: Glowup, Quizbreaker and Perlii
“Most valuable is the insight gaining from doing projects right away and doing real client projects in groups. I think this is more real-world than individual learning.”
Peggy Wei
Studied: UX Transform
Worked on the following clients: Tech Ranking, Good Business Matters and Helfie
“Working with actual clients on real life projects and have our Instructor there to give advice/guidance/let us know his experiences. Allows us to both receive some guidance but also fail and learn from mistakes on our own.”
David Polo
Studied: UX Transform
Worked on the following clients: Glow up, Shout for good and Family HQ
“What I found most valuable was the ability to work on ‘real world’ clients – ie, not just hypothetical projects, briefs etc. I have also been impressed by the volume of industry experts, whether it’s been recruiters, UXers out in the field or passed students and their thoughts.”
