1 day course for teams
Receive a takeaway toolkit
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Why build human-centred teams?
The world of work is changing and understanding the human perspective is now more important than ever. This one-day course was built for corporate, government, not-for-profit and agency teams looking to embed a human-centred way of working for the first time.
Using examples from your organisation, this cutting edge curriculum will bring baseline capability and a shared language into your team.
81% customers are willing to pay more for better customer experience & service.
91% of unhappy clients who don’t complain just disappear without leaving feedback.
Course description & team benefits
Delivered either in-person or online, this team training session allows you to bring up to 20 people on the journey to unlocking innovation, driving superior customer experiences and reducing delivery risk.
Team Benefits
- Position customer/user needs as the driving force behind decision making
- Establish a process for researching, ideating, implementing and iterating solutions
- Drive greater empathy by prioritising cross-functional business collaboration
- Leverage best-practice HCD mindsets, processes and artefacts
- Harness a Design-Thinking mindset to tackle simple and complex business challenges
- Unleash dormant creativity to override ‘business as usual’ thinking
- Drive better business results
- Take away a dedicated HCD toolkit to further embed learnings in everyday work
- Employee development
Frequently asked questions
The very first thing to know is, HCD can be confusing. And that’s because everyone has a slightly different way of describing it. It’s practitioners also use a lot of lingo, and it’s not always clear what those practitioners do for a job either. We like to talk about what HCD is in simple terms.
HCD places the user at the centre of the design process. It is all empowering an individual or team to build products and services that are useful, usable, and desirable. It can seem almost obsessively focussed on understanding the perspective of the person who experiences a problem – and creating a solution that truly addresses it.
If HCD is really the process of designing for people, there are four principles of HCD that are widely understood as foundational.
- Focus on the people – Whatever you design, always think of people who’ll use your product.
- Find the right problem – the better you conduct your research, the more energy you’ll save in the long run.
- Always keep the big picture in mind – think of everything as an interconnected system.
Always test your decisions – get feedback from real people.
Organisations we've worked with
What our clients say
“Academy Xi is my learning partner not my learning provider”
Clare Di Leva
Talent and Development Leader
In my former role as Head of Learning and Development at QBE Insurance, I partnered with Academy Xi to support the business to invest in reskilling for the future. Academy Xi is my learning partner not my learning provider. They bring expertise, knowledge and skilled facilitators and then collaborate to ensure solutions resonate and feel like internal offerings as opposed to off the shelf external products. Today, I value having the Academy Xi team in my network and look forward to continuing to work with them.
“a level of learning and enjoyment rarely seen”
Natalie Falzon
Innovation Manager
Academy Xi bring an energy and passion to education that creates a level of learning and enjoyment rarely seen. They played an integral role in our Tech4Good Challenge Program - providing instructions, content development and class management to train our non-profit partners in Service Design, Product Management and User Experience Design. I would highly recommend Academy Xi as a training and development partner if you are looking for an industry-leading experience.
“a highly rewarding experience”
Carmelina Senese
Director Customer Experience
Working with Academy Xi has been a highly rewarding experience. We worked closely with the Xi team as our strategic design partner, to co-design a customer-centric Way of Working framework, set of supporting capabilities and a guidebook containing tools and templates. We've worked innovatively to test and validate these through a real-life on the job occupational challenge which validated the practicality and ease of use of the artefacts developed. Academy Xi performed deep research insights for the organisation which contributed hugely to the program's success.
“great team building exercise”
Rabbani Karim
Assistant Director
The Intro to Human-Centred Design course was a great team building exercise. A lot of interesting concepts were covered. My team also got the opportunity to collaborate with participants from other divisions on problems specific to our organisation (as opposed to hypothetical problems). Every participant got something useful out of the day.
