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Service Design is in high demand, stand out with the skills and mindset to design end-to-end service experiences, leaving a strong lasting impression to your customers.

Save up to 25% off Course Fees when paid in full. Limited time only.

Gain practical skills in Service Design

Our Service Design course will equip you with the latest frameworks so you can craft innovative, seamless and personalised service experiences that people will remember. You will graduate with a slew of practical experiences including: 

What you'll learn:

INTRODUCTION TO SERVICE DESIGN

  • Learn about Service Design principles
  • Improve, create and discover the problem space
  • Conduct 1 on 1 interviews, service safaris and understand a customer’s end-to-end experience 

DEVELOP SERVICE CONCEPTS

  • Learn how to create stakeholder maps and service blueprints
  • Create a service prototype using Design Thinking principles

COMMUNICATE SERVICE CONCEPTS

  • Test the pros and cons of your service through Service Journey maps 
  • Create a service blueprint to explore the people, places and processes of your service vision
  • Present your project and gain valuable feedback 

Explore our Service Design courses

Download your free course guide

*Please note, Academy Xi courses are not included on Student Visa’s, and are not applicable for visa applications. By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

Download your free course guide

Enter your details to receive your course guide. A Course Advisor will be in touch to answer any questions you may have. 

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*By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

Future-proof your career with Academy Xi

Meet your instructors

Hear from our community

Our Academy Xi instructors are rated a 4.2 score out of 5, by 1811 students.

Our alumni students are working with the best

¹ T&Cs apply

With 23% projected job growth to 2024, Software Engineering skills are in high-demand. It’s a future-proof discipline, with ample opportunities for learning and progression.

25% off Course Fees when paid in full. Offer ends January 31.

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What you'll gain in this course:

Academy Xi’s Software Engineering course will equip you with the full-stack development skills that serve the full breadth of a business’s needs and covers multiple program languages, both front and back-end programming. You will graduate with a slew of practical skills including:

Explore our Software Engineering courses

Download your free course guide

*Please note, Academy Xi courses are not included on Student Visa’s, and are not applicable for visa applications. By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.
 

Download your free course guide

Enter your details to receive your course guide. A Course Advisor will be in touch to answer any questions you may have. 

Get Course Guide
Select Discipline
Delivery Mode

*By entering your information, you agree to our Terms & Conditions, Privacy Policy and to receive marketing communications from Academy Xi.

Future-proof your career with Academy Xi

Hear from our community

Our Academy Xi instructors are rated a 4.2 score out of 5, by 1811 students.

Our alumni are working with the best

¹ T&Cs apply

Customer Experience (CX) skills are in high-demand, with brands looking to stand apart and create greater customer lifetime value (CLV) through exceptional experiences.  

25% off Course Fees when paid in full. Offer ends January 31.

Skills you'll gain in this course:

In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical skills including:

Explore our Customer Experience course

Course duration:

Weeks 1 – 3 

  • Learn about the core concepts of HCD
  • Conduct customer interviews, research & surveys
  • Extract insights from data

Weeks 4 – 6 

  • How to segment your customers
  • Explore the role of CX in an organisation
  • Create your customer journey map

Weeks 7 – 10

  • Develop your own CX strategy
  • Learn how to apply design thinking and optimise your customer journey
  • Create a CX program rollout plan
  • Understand metrics for CX

Download your free course guide

*Please note, Academy Xi courses are not included on Student Visa’s, and are not applicable for visa applications. By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

Download your free course guide

Enter your details to receive your course guide. A Course Advisor will be in touch to answer any questions you may have. 

Get Course Guide
Select Discipline
Delivery Mode

*By entering your information, you agree to our Terms & Conditions, Privacy Policy and to receive marketing communications from Academy Xi.

Future-proof your career with Academy Xi

Meet your instructors

Hear from our community

Our Academy Xi instructors are rated a 4.2 score out of 5, by 2376 students.

Our alumni are working with the best

With 23% projected job growth to 2024, Software Engineering skills are in high-demand. It’s a future-proof discipline, with ample opportunities for learning and progression.

Save up to 25% off Course Fees when paid in full. Limited time only.

What you'll gain in this course:

Our Software Engineering course will equip you with the full-stack development skills that serve the full breadth of a business’s needs and covers multiple program languages, both front and back-end programming. You will graduate with a slew of practical skills including:

Explore our Software Engineering courses

Download your free course guide

*Please note, Academy Xi courses are not included on Student Visa’s, and are not applicable for visa applications. By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.
 

Download your free course guide

Enter your details to receive your course guide. A Course Advisor will be in touch to answer any questions you may have. 

Get Course Guide
Select Discipline
Delivery Mode

*By entering your information, you agree to our Terms & Conditions, Privacy Policy and to receive marketing communications from Academy Xi.

Future-proof your career with Academy Xi

Hear from our community

Our Academy Xi instructors are rated a 4.2 score out of 5, by 1811 students.

Our alumni are working with the best

¹ T&Cs apply