Customer Experience Course

Customer Experience (CX) skills are in high-demand, with brands looking to stand apart and create greater customer lifetime value (CLV) through exceptional experiences.  

Skills you'll gain:

Get a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical skills including:

Explore our Customer Experience courses

Download your free course guide

*By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

Course duration:

MODULES 1 – 3 

  • Learn about the core concepts of HCD
  • Conduct customer interviews, research & surveys
  • Extract insights from data

MODULES 4 – 6 

  • How to segment your customers
  • Explore the role of CX in an organisation
  • Create your customer journey map

MODULES 7 – 10

  • Develop your own CX strategy
  • Learn how to apply design thinking and optimise your customer journey
  • Create a CX program rollout plan
  • Understand metrics for CX

Future-proof your career with Academy Xi

Meet your instructors

Hear from our graduates

We help our graduates land their dream role

Companies that integrate Design Thinking into their corporate strategy outperform their peers by as much as 228% annually. Join them.

Use Design Thinking to unlock innovation

Built for strategic business leaders (not just designers!), Design Thinking for Innovation: Elevate will help you improve processes, simplify complex problems and foster innovation to add business value.

Design Thinking is a mindset, process and collection of hands-on tools for creative problem solving, which can help to:

Discover how Design Thinking can lead the conversation and influence outcomes within organisations, and how you can become the driver of that change. 

*sources: Design Value Index, IBM Enterprise Design Thinking Report, Adobe

Explore our Design Thinking courses

Download your free course guide

*By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

Course duration:

Weeks 1 – 3 

  • Learn about the core concepts of HCD
  • Conduct customer interviews, research & surveys
  • Extract insights from data

Weeks 4 – 6 

  • How to segment your customers
  • Explore the role of CX in an organisation
  • Create your customer journey map

Weeks 7 – 10

  • Develop your own CX strategy
  • Learn how to apply design thinking and optimise your customer journey
  • Create a CX program rollout plan
  • Understand metrics for CX

Future-proof your career with Academy Xi

Hear from our graduates

We help our graduates land their dream role

Graphic Design Course

Graphic design is in high-demand across all industries. Learn to design inspirational visual assets that solve business and consumer challenges.

Download your free course guide

*By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

Graphic Design skills you'll gain:

Our Graphic Design course will equip you with the concepts, mindset and practical experience required to craft and design beautiful assets that help you to thrive in this rewarding field. You will also graduate with a slew of practical skills including:

Explore our Graphic Design courses

Types of design projects you'll work on

Designing a brand book and brand identity

Design logos for corporate and small businesses

Constructing colour palettes and typography

Future-proof your career with Academy Xi

Meet your instructors

Hear from our graduates

We help our graduates land their dream role

Launch a career as a front-end web developer or full-stack software engineer. Upskill and add React.js to your tech stack.

Download your free course guide

*By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

WHAT TO STUDY?

VIEW TECH COURSES

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Skills you'll gain:

Whether you’re looking to launch your career in tech or simply test the waters, we have the right course for you. Our suite of tech courses covers a range of full-stack development skills, and includes multiple programming languages – both front-end and back-end. You will graduate with a slew of practical skills including:

Deciding on what course to study?

Our Software Engineering Transform course is ideal for you if you want to:

  • Launch a new career in technology as a junior developer or engineer with Career Support
  • Learn full-stack development skills – JavaScript, HTML, CSS, Ruby, Rails, SQL

Our Front-End Web Development Transform course is ideal for you if you want to: 

  • Launch a career as a Front-End Engineer, with guidance from our Career Support Team
  • Learn HTML, CSS, JavaScript and React

Our Front-End Web Development Elevate course is ideal for you if you want to: 

  • Secure a promotion or upskill with front-end skills
  • Start using HTML,CSS and JavaScript skills in your current role or side hustle (Marketing/ Web Design/ UX Design/ Tech Lead/ Product Manager, etc.)

Our React Elevate course is ideal if you:

  • Already have experience with front-end technologies (JavaScript, HTML, CSS) and want to add React to your tech stack
  • Want to boost career prospects by using React to build complex, multi-page web apps with ease

Explore our Tech Development courses

Future-proof your career with Academy Xi

Meet your instructors

Get support and personalised feedback from one of our many expert course mentors, who are hand-picked for their expertise both in the field and online classroom. With years of experience working in the field of Software Engineering, your course mentor works with you to help you meet your goals and get the most out of this course.
 

Hear from our graduates

We help graduates land their dream role

Frequently Asked Questions

Did you know that Web Developers are one of the most in-demand roles that Australian IT Managers are struggling to fill? COVID-19 demonstrated how vital technology has become to most organisations. As companies continue to modernise through digital transformation and require countless websites and digital services, the demand for people with web development skills has skyrocketed and will only continue to do so. 

At Academy Xi, we teach a variety of job-focussed software development courses designed to take to you from beginner to employed, with plenty of hands-on coding practice. 

Yes, at the end of your course you’ll receive a certificate as well as trusted, industry-recognised credential which can you share with your network. 

We partner with Credly to deliver digital credentials which covers a graphical representation of your skills, combined with knowledge and activities it took to earn them. 

Our courses are 100% beginner-friendly so you’ll be able to learn at the same pace as your peers.

We’re committed to helping people get affordable access to education and future-proof their career. Whether you want to level up or start a new career, we offer a range of flexible payments plans so you can achieve your goals today, and pay at your own pace. Chat with our advisors to see what options would suit you. 

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