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Yes, at Westpac. My job title is Service Designer, but it’s a mix of UX, UI, CX and service design. I’m currently working on youth banking. The UX UI Transform course has definitely given me the experience of what an end-to-end project is like. Now being in the workplace I’m learning how to apply it to the job at hand. The scale of the projects I’m working on is huge, but the training has provided me with a strong foundation. Unfortunately because of COVID I haven’t actually been into the office yet.
I was a university student – I graduated with a Bachelor of Design from UNSW in January this year (2021), majoring in Graphic Design. There was an interaction subject offered during my last year and I thought I’d just give it a try – it was something new. The process was interesting and really different from graphic or fashion design, where you’re given a brief and you do it.
I was working as a junior print and graphic designer at my local printing shop while I studied and once I had graduated I felt like I was wasting my time. I wanted to advance further into my design career, but I didn’t know how to do it. I needed to do something to make that career shift happen.
I looked online to see what was available training wise. Initially I didn’t know what I wanted to do, but I thought about the interaction course I had done at uni that I really enjoyed, so I thought maybe I could try UX UI Design.
I decided to go with UX UI Transform at Academy Xi because I had a few friends who recommended this course specifically. I thought you know what, I’m just going to go with it. And here I am now studying – it has been great.
I was talking to the friends who recommended the course – the first of my friends is now a Product Designer, the course worked well for her and she spoke very highly of her instructor, Hayden. Another friend was doing the same course, part-time. We were discussing the importance of teachers when you’re training in anything and how you want to have someone who is truly passionate about what they’re teaching – and the difference their enthusiasm can make to your experience.
So I decided to go for the full-time option and off my friend’s recommendation I wanted to have Hayden as my instructor. I didn’t want to go part-time, I’d already spent three years at university doing my bachelor’s, I was ready to just get into it.
“I went in with high expectations, which were all met. I totally understand why people recommend this course, and in particular, Hayden.” – Yuka Mochizuki
With the first project taking place over seven weeks, we were learning about the design process as we were doing the actual assessment, and it has been really helpful. It refreshed my memory and validated a lot of things for me.
With the graphic design industry it can be pretty frustrating because there are often roles pitched as ‘junior’ requiring more than two years of experience or skills that aren’t graphic design, like video editing or marketing or social media. I found it really hard to land anything in graphic design because of that. I didn’t want to be the person who did a million things. That’s not what I trained in.
I had been actively looking for jobs for the past two years, while I was studying graphic design at university and working at the print shop. I was searching on all the job sites and LinkedIn, I had all the email notifications set up. I’ve been proactive.
The Westpac role I landed was through Hatch. Each week they load new jobs, you answer some questions and do a small video of yourself.
Yes, it was a major factor – it absolutely enabled me to get the job with Westpac. When I did the interview with them, I was about 75% through my first project – which was a mobile app for sustainability and recycling and featured a smart bin.
I was prepared to answer standard interview questions, but the interviewer asked me to walk her through a digital project that I loved. So I was able to use my project. I took her through my work and discussed my design process, explaining that it was not yet complete, but that didn’t matter – she was really impressed with it.
After a few days she put me in touch with others in her team that whoever would be successful in the interview process would be working with, so I got to talk with them as well. I feel that if it hadn’t been for this project within the UX UI Design Transform course, that I wouldn’t have been able to get the job. It gave me the chance to clearly demonstrate my skills and understanding of the full design process.
I have been paired with a mentor, Vikas Bhutani, through Academy Xi’s Designer-In-Residence program. He’s the CX UX Lead at Kmart and having him as a mentor is great. If I have any questions I note them down and take them to him. And since last year I have a mentor from Canva, as well as Hayden.
I think psychology. Being able to understand people and work with them in general. There are times when it’s really difficult to work with people – having that background would help. My dad’s studying it, so we have chats about different things.
Coming from three different backgrounds, I’m interested to know how culture could impact UX UI. I want to learn different things that can be added to my training.
I have the ambition to learn design outside of Australia too – places like New York or Amsterdam, or even Japan. Different cultures. Once everything is safer and we can travel again and I have a few years of experience, I might delve into that.
Once this course ends I might sign up as a mentor with Academy Xi.
Best of luck with your new role and the rest of your studies, Yuka! We hope you can get into the Westpac office soon (at the time of writing, Sydney was in extended lockdown).
I really find it beneficial – having someone there to guide me, especially if I don’t know how to do a certain thing. They give tips and ideas that you might not have heard of before.