Professional background: CX/UX Lead at Kmart Australia
I am always driven and inspired by how different cultures can impact human behaviour and decision making – especially how the context and environment influence why and how people act and, behave. As a CX Lead, I turn the customer voice into insights, and insights into possibilities, and bring possibilities to life in ways that move customers – to take action.
One book or movie you’d recommend to read or watch to all your mentees?
Just enough research by Erika Hall