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Professional background: CX/UX Lead at Kmart Australia

I am always driven and inspired by how different cultures can impact human behaviour and decision making – especially how the context and environment influence why and how people act and, behave. As a CX Lead, I turn the customer voice into insights, and insights into possibilities, and bring possibilities to life in ways that move customers – to take action.

One book or movie you’d recommend to read or watch to all your mentees?

Just enough research by Erika Hall