We offer training across a wide range of course formats and disciplines. Speak to our team today to get you, your team, or your organisation digital ready!
Speak to us today!
More from Academy Xi
We offer training across a wide range of course formats and disciplines. Speak to our team today to get you, your team, or your organisation digital ready!
Speak to us today!
More from Academy Xi
Service design training to improve customer satisfaction, increase revenue, and stand out from competitors.
Poor service design can have a significant impact on a company’s bottom line, customer loyalty, and overall success.
The Service Design process takes a bird’s eye view of a service—and then focuses on the detail. It ties together all interactions across the customer journey and the “behind-the-scenes” activities that enable those experiences to be delivered.
Service Design sits at the intersection of customer needs, business objectives and organisational capabilities. It has the power to transform your service offerings and business models to create new revenue streams and improve customer engagement.
Test new solutions to tap into your broader organisational ecosystem and create new revenue streams.
Meet emerging customer needs and expectations whilst opening up new markets and revenue opportunities.
Focus on empathy, experimentation and iteration to create experiences your customers love.
Create unique and memorable service experiences that stand out in the market.
Map your service’s end-to-end journey across digital and offline touchpoints.
Use current and future state Service Blueprints to help align your organisation and execute your service vision.
Adapt products and services in response to ambiguity and constraints.
Translate user stories and propose design approaches to meet stakeholder needs.
Appraise how people interact with your company and identify their pains and gains.
The choice to use an organisational project. Build the commercial model and outline product recommendations for future implementation.
Embed modern product skills into your workforce that truly translate to digital transformation and broader business success.
Bring a project drawn directly from your business into our programs so that your people push priority projects forward within the context of learning.
Fortify your product talent pipelines with uplift programs to ensure deep talent pools and that your digital transformation projects remain on track.
We create a vibrant learning culture including access to an ecosystem of industry expert facilitators and learning designers.
Bring about real behaviour change with hands-on learning that goes beyond standard content libraries.
Every learner receives an industry-recognised certification and digital badge to showcase their new capabilities.
Head of Experience Design / Design Principal
IAG
Our team came to Academy Xi for some group training in UX & Service Design. The purpose of this training was to help establish common practices and outputs for the team. The training was a tailored experience, to ensure that all team members would get something out of it, and felt engaged.
It was a great team building exercise, and really helped us agree on methodology - which in turn helped us have a common approach within the workplace - which helped enormously in streamlining our approach.
Fill the form below to receive your copy of our Product Management training guide.
Product management is an organisational function that guides every step of a product’s lifecycle — from development to positioning and pricing — by focusing on the product and its customers first and foremost.
High-performing product management teams help organisations achieve business goals, such as entering new markets, selling more to existing customers, changing customer behaviour or winning business from competitors.
We work closely with our clients as collaborative partners to identify and design around learning pillars that are essential to product maturity.
We work with you to understand where your capability gaps are, design a product management course that hones in on and addresses these gaps and continuously measure for impact, not just learner engagement.
On successful completion of our Product Management training, every learner will be issued an industry-recognised certificate in Product Management. We encourage learners to share their verified credential on LinkedIn to promote their newly acquired skills and to support their organisation’s commitment to upskilling.
In order to deliver the best product management training for your team, we can provide content to support the development of a business case to match your learning strategy.
Product Managers routine exercise many of the abilities the World Economic Forum outlines in their Top Ten Work Skills for 2025 list. This list maps the jobs and skills of the future.
These include: Analytical thinking & innovation (#1); Complex problem-solving (#3); Critical thinking and analysis (#4); Creativity, originality and initiative(#5); Reasoning, problem-solving and ideation (#10).
Keep up with the latest in workforce planning with our webinars, case studies and thought leadership pieces.
Our panel of leading product managers where we will discuss why Product Management is having a moment right now and what lies ahead.
The challenge: Train a team of health policy professionals within the Australian Department of Health in digital and design disciplines, preparing them to launch and lead a new digital hub.
Woolworths CEO Brad Banducci recently spoke of a mixed strategy of build, buy and partner for developing capability. What does ‘build, buy and partner’ mean?
Academy Xi acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.
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