Tayla’s passion for helping others always led her to find creative ways to solve problems. Her current role at a leading bank in South Africa focuses on creating exceptional customer experiences. In her day-to-day job, Tayla recognised that it was difficult to produce exceptional end-to-end service experiences because the banking systems used were clunky, archaic, and did not integrate well together.

Despite being separated by the Indian Ocean and never having been to Australia, Tayla came across Academy Xi’s Service Design Online course and decided to undertake the course with her work colleague.

The onboarding experience was easy and the team were super helpful. Xi is always responsive and I’ve really enjoyed the video content and insightful reading recommendations. I’m really excited for what’s to come!