Service Design Courses

Service Design is in high demand across all industries in Australia. Stand out with the techniques and mindset to design end-to-end service experiences that delight customers, leave a positive lasting impression and strengthen a brand’s point of difference.

Explore our Service Design courses

  • All
  • Self paced
self pacedUPSKILL
  • Self-paced | 6 month access
  • Up to twelve 1:1 mentor sessions
  • Build your portfolio with a personal project
  • Access Digital Skills Masterclass webinars
  • Upfront payment of $3,150 (Save when you pay in full!)
self pacedFoundations
  • Self-paced | 6 month access
  • 6 months access, 30 hours of content
  • Build your portfolio with a personal project
  • Upfront payment of $1,500
Need this course to upskill your team?
All of our courses are available for small to large teams.


Average yearly salary of a Service Designer in Australia

1,400 +

Service Design jobs available in Australia right now

Top 15

Service Design is one of Australia’s top 15 emerging professions


Be mentored by passionate Design experts

Our Service Design mentors are hand-picked and have years of experience in the industry and online classroom. As you progress through your online course, receive tailored feedback and support to help you meet your career goals.


Choose a payment option that's right for you

Academy Xi is dedicated to providing an accessible and affordable learning experience. With our variety of payment options – you can pick the one that best suits your financial needs.

Real people, real impact

Hear from some of our Service Design course graduates

“Academy Xi was instrumental in securing my dream role! This course will expand your portfolio, your network and expose you to some amazing like-minded people. Be collaborative, inquisitive, open about your passions and you will get a lot out of studying with Xi.”
Christina Theodore
Service Design Elevate
“I loved everything about the Service Design course I did at Academy Xi, working on a real project from start to finish. It was creative, well structured and enjoyable. As a digital professional, it has given me extra tools and frameworks to complement my work in different and interesting ways.”
Tania Wilson
Service Design Elevate
“Academy Xi gave me the support, knowledge and framework to take my design skills and apply them to solve larger, more systemic problems. The course gave me confidence that Service Design would be the next chapter of my design career. Xi has such a great community vibe and everyone there really cares about your experience. You feel like you're a part of something real and meaningful.”
Tim Alexander
Service Design Elevate

Have questions? We’re here to listen.

…and any other concerns!

Some frequently asked questions

Service Design is the discipline of creating an optimal end-to-end service experience across all touchpoints, by ensuring customers are central to all processes.

Service Designers look holistically at a service experience, map out and orchestrate all aspects of it to deliver a fantastic experience:

  • The “front stage”: the elements that a user interacts with, such as an app, a website, an email or a conversation with an employee. 
  • The “backstage”: the behind-the-scenes activities a user doesn’t see, such as systems, processes, staff training, etc.

In today’s saturated marketplace, providing an amazing customer experience is critical to building brand differentiation, loyalty, and long-term business value. Leading organisations, such as Apple, Google, Uber and Disney, have embedded Service Design into all their processes to design smooth and personalised experiences that people will remember and talk about.

If you want to upskill or land a job right away, studying Service Design online can quickly get you to where you want to be. At Academy Xi, we offer intensive online programs that equip you with the full spectrum of theoretical and practical skills required in a well-rounded Service Designer.

We offer different online course formats across design, tech and business that deliver a range of practical outcomes:

  • Elevate courses expand your existing skill set and progress your career
  • Foundations courses teach introductory skills and build a knowledge base

We offer self-paced, part-time and full-time options across a range of courses, so that you can choose a length and pace of study that suits your lifestyle. Course timelines for our Service Design courses are:

  • Service Design Elevate: 6 months, self-paced 
  • Service Design Foundations: 6 months, self-paced

Yes! We’ve partnered with ZeeFi to offer you Study Now, Pay Later and Payment Assist. These are both interest-free payment plans that spread out your course cost, so we can support your financial needs while you focus on the important stuff. We also offer a 10% discount if you choose to pay for your course upfront and in full.