BUSINESS

Customer Experience Training Courses

Customer Experience (CX) skills are in high demand, with brands looking to stand apart and create greater customer lifetime value (CLV) through exceptional experiences. Learn now to create a lasting impression with a strategy that focuses on the complete, end-to-end customer experience.

Explore our Customer Experience courses

  • All
  • Self paced
self pacedUPSKILL
  • Self-paced | 6 month access
  • Up to twelve 1:1 mentor sessions
  • Build your portfolio with a personal project
  • Access Digital Skills Masterclass webinars
  • Upfront payment of $2,520 (Save when you pay in full!)
Need this course to upskill your team?
All of our courses are available for small to large teams.

$115K

Average yearly salary of a Customer Experience Lead in Australia

2,000 +

Customer Experience jobs available in Australia right now

87%

Business leaders that claim Customer Experience to be their top growth engine

mentors

Be mentored by passionate Business experts

Our Customer Experience mentors are hand-picked and have years of experience in the industry and online classroom. As you progress through your online course, receive tailored feedback and support to help you meet your career goals.

FINANCING OPTIONS

Choose a payment option that's right for you

Academy Xi is dedicated to providing an accessible and affordable learning experience. With our variety of payment options – you can pick the one that best suits your financial needs.

Real people, real impact

Hear from some of our Customer Experience course graduates

“The CX Elevate course was one of the most practical and enjoyable learning experiences I have undertaken. The learning platform and content is super engaging. It was easy to find the time and motivation to work through the material.”
Renée Hall
Customer Experience Elevate
“I think CX is one of those disciplines that is embraced by many but truly understood by a few. This course was so enlightening on how to take a practical, data-driven CX plan from research, through to strategy and roll-out. I now feel confident in my ability to apply the practical tools I learned through the course, to enact real change based around what the customer needs.”
Joshua Price
Customer Experience Elevate
“The CX Design course was a great introduction to the field of human-centred design and a great way to give CX design a go in real-time and apply it to your own business or workplace. Dan, my mentor, was very down to earth and generous with his time, sharing his experience in the field without hesitation.”
Sophie Timothy
Customer Experience Elevate

Have questions? We’re here to listen.

…and any other concerns!

Some frequently asked questions

CX is the sum total of a customer’s interactions and perceptions of a brand’s products or services, dictating their holistic emotional response to it. This spans the lifetime of a relationship, encompassing all touchpoints and experiences.

Customer Experience has the potential to make or break a brand’s success. People qualified to apply data-driven insights and formulate CX strategies are a hot prospect for all those organisations seeking improved loyalty, a stronger brand and maximum revenue.

If you want to upskill or land a job right away, studying CX online can quickly get you to where you want to be. At Academy Xi, we offer intensive online programs that equip you with the full spectrum of theoretical and practical skills required in a well-rounded CX role.

We offer different online course formats across design, tech and business that deliver a range of practical outcomes. Elevate courses are designed to help you upskill and progress your career.

We offer self-paced, part-time and full-time options across a range of courses, so that you can choose a length and pace of study that suits your lifestyle. Our self-paced Customer Experience course means you will have 6 months to progress through course content at your own pace.

Yes! We’ve partnered with ZeeFi to offer you Study Now, Pay Later and Payment Assist. These are both interest-free payment plans that spread out your course cost, so we can support your financial needs while you focus on the important stuff. We also offer a 10% discount if you choose to pay for your course upfront and in full.