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Student Spotlight
3 min read
Student Spotlight: Sitara Ramakrishnan
Meet Academy Xi graduate and Customer Experience Measurement Advisor at iCare NSW, Sitara Ramakrishnan!
DJ turned CX professional Sitara took not one but two of our courses this year. Here, Sitara tells her story and talks about reaffirming her passion for Service Design, as well as her overall course experience.
DJ turned CX professional Sitara took not one but two of our courses this year. Here, Sitara tells her story and talks about reaffirming her passion for Service Design, as well as her overall course experience.
Hi Sitara, which course did you study with Academy Xi?
I studied both the Service Design Elevate and User Experience (UX) Foundations courses! I finished both my courses at the end of June 2021.
Were you studying or working in a related field or something completely different?
I’m currently working in Customer Experience Measurement at iCare NSW, with our broader team consisting of Customer Advocates, CX Designers & Analysts.
What prompted you to study this course?
After working in CX for over a year alongside talented Design practitioners, I was really drawn to the processes, unique opportunities and genuine social impact delivered through Service Design. I believed I had the capability and potential to excel in this field, once I had a stronger grasp of the methodologies, techniques and ways of thinking that underpin design. Curating and crafting my own design portfolio to help solve the social issues I’m most passionate about has been a great experience.
Why did you choose to study with Xi?
The course structure was the main reason I chose Xi – it mixes theory in a clear and succinct fashion, continuous practical application of project work and ongoing collaboration with our classmates and mentors. The fact that we move through the entire end-to-end design process in a rapid yet structured fashion with weekly outputs was a huge bonus. It allowed me to clearly see the evolution of my project over time before the final showcase.
Highlight of your training?
The moment I completed and submitted my final state blueprint it felt like such an achievement and something I never would’ve known how to do, visualise and communicate in the way that I do now. Seeing the service organically progress through every part of the design process was so eye-opening and fulfilling. And lastly, being able to showcase my project and all my learnings with my fellow classmates was also a major highlight!
“The moment I completed and submitted my final state blueprint it felt like such an achievement and something I never would’ve known how to do” – Sitara Ramakrishnan
How did you find the online learning experience?
The online nature of the course is great. The content is presented and articulated in a very clear, insightful and thought-provoking way. The ability to connect with classmates from any corner of Australia by interacting with their weekly outputs, queries and comments alongside our fortnightly classes made it much easier to stay connected and learn from others.
Did your training with Xi assist you with a new career path or job change?
Absolutely! The course has reaffirmed my passion, confidence and capability in Service Design as the next step for me. I’m grateful to be working for an organisation that is supportive of my career development and objectives to help me achieve this.
Do you have a mentor now or are you planning on finding one?
Throughout my course and afterwards, I’ve been lucky enough to receive mentorship from a talented CX Designer at my work to help reach my full potential. My mentor has been instrumental in further elevating my knowledge and skillset with weekly advice and feedback on the various artefacts I produced or tested with them.
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