We offer training across a wide range of course formats and disciplines. Speak to our team today to get you, your team, or your organisation digital ready!
Speak to us today!
More from Academy Xi
We offer training across a wide range of course formats and disciplines. Speak to our team today to get you, your team, or your organisation digital ready!
Speak to us today!
More from Academy Xi
Build sustainable growth and maintain competitive advantage by bringing the voice of the customer into your organisation.
80% of companies believe they deliver “superior” customer service, while only 8% of customers agree³.
CX is the total sum of your customer’s interactions and perceptions of our brand. It is an emotional response. It spans the lifetime of the relationship. It encompasses all touchpoints and experiences.
Organisations with strong CX practices are set to win on many fronts: Differentiation from their competitors; enhanced customer loyalty; loyal customers who in turn become brand advocates and more.
Empower your people to make impactful CX decisions with training that leverages a real organisational project and delivers an industry-leading learning experience.
Every learner receives an industry-recognised product management certification and digital badge to showcase their new capabilities.
Give your people the tools they need to view CX as a mindset, a strategy and an ongoing business decision.
Create empathy, drive conversation and unearth opportunities by stepping into the shoes of your customers.
Ensure that your team is aligned so that they can own the customer experience and drive growth.
Galvanise your people around customer purpose and prioritise what is most important to your customers.
Upskill your people and share this unique learning experience.
Give your people the tools they need to develop a winning CX strategy and make impactful CX decisions.
Ensure that your customer journey hits the mark by applying design thinking techniques.
Convert your CX strategy into an actionable program that factors in all relevant stakeholders.
The choice to use an organisational project. Build the commercial model and outline product recommendations for future implementation.
Embed modern product skills into your workforce that truly translate to digital transformation and broader business success.
Bring a project drawn directly from your business into our programs so that your people push priority projects forward within the context of learning.
Fortify your product talent pipelines with uplift programs to ensure deep talent pools and that your digital transformation projects remain on track.
We create a vibrant learning culture including access to an ecosystem of industry expert facilitators and learning designers.
Bring about real behaviour change with hands-on learning that goes beyond standard content libraries.
Every learner receives an industry-recognised certification and digital badge to showcase their new capabilities.
Director of Customer Experience, EDConnect
Department of Education
"Working with Academy Xi has been a highly rewarding experience. We worked closely with their team as our strategic design partner to co-design a customer-centric ‘Way Of Working’ framework, set of supporting capabilities and a guidebook containing tools and templates. Academy Xi contributed hugely to our program’s success."
Fill the form below to receive your copy of our Product Management training guide.
Product management is an organisational function that guides every step of a product’s lifecycle — from development to positioning and pricing — by focusing on the product and its customers first and foremost.
High-performing product management teams help organisations achieve business goals, such as entering new markets, selling more to existing customers, changing customer behaviour or winning business from competitors.
We work closely with our clients as collaborative partners to identify and design around learning pillars that are essential to product maturity.
We work with you to understand where your capability gaps are, design a product management course that hones in on and addresses these gaps and continuously measure for impact, not just learner engagement.
On successful completion of our Product Management training, every learner will be issued an industry-recognised certificate in Product Management. We encourage learners to share their verified credential on LinkedIn to promote their newly acquired skills and to support their organisation’s commitment to upskilling.
In order to deliver the best product management training for your team, we can provide content to support the development of a business case to match your learning strategy.
Product Managers routine exercise many of the abilities the World Economic Forum outlines in their Top Ten Work Skills for 2025 list. This list maps the jobs and skills of the future.
These include: Analytical thinking & innovation (#1); Complex problem-solving (#3); Critical thinking and analysis (#4); Creativity, originality and initiative(#5); Reasoning, problem-solving and ideation (#10).
Keep up with the latest in workforce planning with our webinars, case studies and thought leadership pieces.
Our panel of leading product managers where we will discuss why Product Management is having a moment right now and what lies ahead.
The challenge: Train a team of health policy professionals within the Australian Department of Health in digital and design disciplines, preparing them to launch and lead a new digital hub.
Woolworths CEO Brad Banducci recently spoke of a mixed strategy of build, buy and partner for developing capability. What does ‘build, buy and partner’ mean?
Academy Xi acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.
Copyright 2024 © AcademyXi
Try asking our AI Advisor (powered by ChatGPT) - you can message it like you would a human!
