Jess Rudolph

Instructor: Service Design Courses

Professional background: Service Design Lead, CityLab at City of Melbourne

Curious by nature and comfortable challenging the status quo when experiences, services and systems can be improved and made more inclusive.

Throughout my career, people have always been at the heart of my work. As a Service Designer, I work to uncover customer and employee needs through research and translate those findings to design future services and digital products. And now as a Design Mentor, I get to support people who are developing their craft in design and guide them on steps to take – or simply act as someone to speak to.

In my work, I love learning, observing and telling stories that help connect the dots, bringing others along on a journey of discovery and improving experiences.