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Last updated July 5th, 2023
Academy Xi (‘AXi’) understands that students may experience exceptional circumstances out of their control that materially impact on their ability to complete their course of study or pay the course fees. In such situations, students can apply for Special Consideration (in accordance with the Student Agreement). This policy clarifies the basis underwich a student can apply for Special Consideration.
Special Consideration is applied where a student experiences serious illness, personal trauma or personal hardship that is of an ongoing nature and will prevent a student from completing their course within the original course duration or meeting their existing financial obligations in the future.
Specifically, grounds for Special Consideration include:
A serious illness is either an unexpected illness of a serious nature or resulting from an accident that has a serious impact on a student’s health. A serious illness also includes the recurrence of a chronic illness that a student suffers from or one that has deteriorated to the extent that the student is unable to complete their studies.
If the illness, medical condition or disability was pre-existing prior to enrolment then this will not qualify as grounds for Special Consideration unless the student notified AXi at the time of enrolment and the illness, condition or disability has been made worse by an unexpected change.
Personal trauma or hardship are circumstances which will likely prevent a student from continuing their studies, including:
An application for Special Consideration is a process intended for serious matters only. AXi is unable to grant special consideration for the following circumstances:
It is the student’s obligation to contact AXi as soon as the student becomes aware of any circumstances that will impact on their ability to complete their studies.
Making a Special Consideration Application
Special Consideration Assessment
You can download the Special Consideration Application Form by clicking here
Dependent on the circumstances, AXi may grant (at our sole discretion) one of the following as an outcome to the Special Consideration application:
AXi will endeavour to provide an outcome within 20 business days, from receipt of a completed Special Consideration Form, including all necessary information and documents.
Unless the Special Consideration application is on the grounds of financial hardship, the student must continue to meet all of their ongoing financial obligations to prevent their account going into arrears. If the student’s account is within the debt collection process, AXi will temporarily cease collection activity while the application is being considered.
If the outcome of a Special Consideration application includes changes to the payment instalments (amount or frequency), the student must recommence their financial obligations on the arranged date. A failure to do so may impact the student’s ability to continue or complete their studies.
If a student considers that AXi has not acted in accordance with this policy, then they can request a review of the decisions in accordance with the AXi Complaints & Appeals Policy.
If you have any questions about the Special Consideration Policy and Procedure, please contact Academy Xi:
Academy Xi Pty Ltd | ABN 84 608 846 822
Brookfield Place, Level 11, 10 Carrington St Sydney NSW 2000 Australia