Service Design Courses

Service Design is the discipline of creating an optimal end-to-end service experience across all touchpoints, by ensuring customers are central to all processes.

Service Designers look holistically at a service experience, map out and orchestrate all aspects of it to deliver a fantastic experience:

• The “front stage”: the elements that a user interacts with, such as an app, a website, an email or a conversation with an employee. 
• The “backstage”: the behind-the-scenes activities a user doesn’t see, such as systems, processes, staff training, etc.

In today’s saturated marketplace, providing an amazing customer experience is critical to building brand differentiation, loyalty, and long-term business value. Leading organisations, such as Apple, Google, Uber and Disney, have embedded Service Design into all their processes to design smooth and personalised experiences that people will remember and talk about.

If you want to upskill or land a job right away, studying Service Design online can quickly get you to where you want to be. At Academy Xi, we offer intensive online programs that equip you with the full spectrum of theoretical and practical skills required in a well-rounded Service Designer.

We offer different online course formats across design, tech and business that deliver a range of practical outcomes:

• Elevate courses expand your existing skill set and progress your career
• Foundations courses teach introductory skills and build a knowledge base

We offer self-paced, part-time and full-time options across a range of courses, so that you can choose a length and pace of study that suits your lifestyle. Course timelines for our Service Design courses are:

• Service Design Elevate: 6 months, self-paced 
• Service Design Foundations: 6 months, self-paced

Yes! We’ve partnered with ZeeFi to offer you Study Now, Pay Later and Payment Assist. These are both interest-free payment plans that spread out your course cost, so we can support your financial needs while you focus on the important stuff. We also offer a 10% discount if you choose to pay for your course upfront and in full.