Customer Experience Training Courses

CX is the sum total of a customer’s interactions and perceptions of a brand’s products or services, dictating their holistic emotional response to it. This spans the lifetime of a relationship, encompassing all touchpoints and experiences.

Customer Experience has the potential to make or break a brand’s success. People qualified to apply data-driven insights and formulate CX strategies are a hot prospect for all those organisations seeking improved loyalty, a stronger brand and maximum revenue.

If you want to upskill or land a job right away, studying CX online can quickly get you to where you want to be. At Academy Xi, we offer intensive online programs that equip you with the full spectrum of theoretical and practical skills required in a well-rounded CX role.

We offer different online course formats across design, tech and business that deliver a range of practical outcomes. Elevate courses are designed to help you upskill and progress your career.

We offer self-paced, part-time and full-time options across a range of courses, so that you can choose a length and pace of study that suits your lifestyle. Our self-paced Customer Experience course means you will have 6 months to progress through course content at your own pace.

Yes! We’ve partnered with ZeeFi to offer you Study Now, Pay Later and Payment Assist. These are both interest-free payment plans that spread out your course cost, so we can support your financial needs while you focus on the important stuff. We also offer a 10% discount if you choose to pay for your course upfront and in full.