Student Testimonials
Customer Experience
"Chris is a wealth of knowledge, explains things to the class really well and I really enjoy stories he has shared of previous examples of CX programs and strategies."
Katie H
"The content has been invaluable and has opened my eyes to more than I thought CX was"
Katie H
"Chris is an extremely inclusive facilitator who provides everyone with the space and opportunity to be involved. "
Clare L
"I love the online Digital format of this course. The added bonus of having access to the academy app that can be applied on my iPad or phone or computer makes it very versatile and easy to jump in and learn modules. The only gripe I have is that some of the links in the modules relating to course material or examples sometimes did not work."
Leah R
"The variety of mixed media and learning tutorials as well as detailed, well explained modules and information makes the learning process interactive, fun and inspiring."
Leah R
"Chris is great as a mentor and ensures that we stay engaged during our catch-up sessions. His explanations of CX concepts and processes are concise and make it easy to understand"
Morgan T
"I enjoy the questions that we are required to participate in throughout the modules as it really helps to put what we've learnt into context."
Morgan T
Previous
Next
Design Thinking
"The modules are really detailed and I like how each tool is given the right amount of content, examples and case studies to really bring it to life. I've found this helpful when then applying the tools to the Business Time scenario."
Robwyn D
"Excellent learning platform in detail and navigation. Subject condenses a lot of information into easily digestable and key information."
Damian H
"The material and content is laid out well. The activities are well matched to the concepts to consolidate learning. I like watching the explanatory short videos"
Erin M
"It has been good to work through the example situation as we have been learning to start applying the principles, combined with the discussion that is facilitated in the group session. I have really enjoyed listening to other's perspectives and have found the group sessions valuable."
Phoebe V
"Excellent facilitator in questioning and listening. Works well with all types of people and levels of knowledge. Is positive and very knowledgable on the Design topics."
Damian H
"Group sessions have been well facilitated, leading to interesting discussion and reflection that I have learned from and helped me to develop and refine my thinking. It was great to see an example of a design project that the mentor has lead, as well as where he has shared additional resources and examples"
Phoebe V
Previous
Next
Digital Marketing (Transform)
"I love the one-on-one weekly sessions - although I have not taken advantage of them as much as I would like to, due to work and family commitments. The real-life case examples Jillian has given has been super helpful in terms of practical knowledge. I also appreciate how she applies her knowledge specifically to help me with my current solopreneur venture - the advice has been a lifesaver and a money saver! I would love to work with Jillian even after the course finishes as a personal marketing mentor - if this was available I would absolutely pay for her services. "
Jasmine W
"The discussions and submissions - as well as seeing other people's work has been such an eye opener. It's also been very educational to see how others would approach the same question or submission. I purposefully do not look at the submissions until I have formulated my own ideas, as i find it interesting to see if people have the same ideas and or what they would do differently. The Airbnb in-depth case study has also been super helpful as it covers every area of digital marketing in length. I would also say the weekly sessions and one on one mentoring have been very helpful. "
Jasmine W
"Fun, engaging. I like the freedom of studying in my own time."
James L
"Jillian is very knowledgeable and obviously experienced in the DM field, and has a lot of practical experience which she is more than happy to share. Not afraid to go off plan a little bit and share some reall world tips. The best value I find is in the one-on-one sessions that you can book outside of normal class hours. I hope others are utilizing this free and very valuable resource. I like her weekly teachings, but I really look forward to our one-on-one chats so I cab pick her brain about my particular roadblocks, goals and circumstances encountered throughout my learning journey. "
Nathan L
"High level exposure to all the various facets of DM. A huge amount of info to learn and get across. Only those that have the maturity and discipline to really put in the hard yards are going to get anything worthwhile out of the experience."
Nathan L
"Jillian has been inspirational as a mentor and teacher on this topic. I only told her via DM last week how much I appreciate her input and making this course one of the best I have ever attended. Self paced. Excellent content. 1st class mentor. Honestly, I think you guys have nailed it!"
Brad C
"Getting learners to upload their learning through presentations after each module allows to track the performance and the idea of looking at everyone else's submissions to get an understanding is really great."
Rati J
Previous
Next
Digital Project Management
"Olga (our mentor) is very direct and to the point which I like. She follows up ''how tos'' with examples which makes a big difference. I have been a PM for a while so a lot of the course content I have learnt on the job. What has been brilliant is formalising those learnings so I have a structured approach to my project management. I have also done PM courses such as PRINCE2 and this is much better as you have to apply your learnings to a project as you go."
Beatrix S
"I love using NovoEd. It's modern, interactive and comprehensive. I'm fortunate to experience using this platform during the course. I already have some digital PM background but this course has been helping me solidify and structure my knowledge in the field."
Tricia P
"Feedback and interaction with mentor and classmates has been a great learning experience."
Radiance T C
Previous
Next
Graphic Design
"Lauren is very experienced and a fantastic teacher. She is engaging, warm and supportive to the whole class. She explains things clearly and concisely, and I have picked up some really helpful tips!"
Emelyn H
"Learning the basics has really helped me in my design work so far. The basic theories are actually a real help when I get stuck, and referring back to them to tighten up a design has made my work much easier and less frustrating."
Emelyn H
"The activities give us a guideline to test and work on our skills. Using the elements provided has been fun and engaging. The videos provided have also been a big help."
Lyndsey L
"The most valuable aspect of this course for me has been the structure and feeling a connection to design again. As this is not my first time practising design, it feels like a time where I am able to slow down and re-learn some of the theories I have forgotten (for example the gestalt theories of design). Also having a brief and deadlines helps me stay motivated and without this course I would not be outputting the work I am able to right now. "
Courtney O
"So far the content as a whole has been incredibly valuable, and the activities challenge me to think outside of the box. I signed up to this in hopes of expanding my mindset around design and to help me in developing ideas and being able to see them through to a high standard. Across the board, the content of this course has also been aiding me in my everyday work as I utilise what I've learned to increase the standard of my work."
Renee R
"Lauren has been very helpful, responds quickly and her sessions are interactive. She works hard to encourage and involve all course members on the weekly session."
Lucy T
"[My mentor] Lauren provides help as soon as possible. Her insight on the industry is great. She is very kind and patient when explaining adobe tools."
Penelope W
"The weekly modules and lectures [have] forced me to keep on top of my work and give me an opportunity to display my work to others, get feedback and alternative perspectives."
Bradley Z
"What I found the most valuable about the course is the content. I have been learning a lot and connecting dots that I had never thought about when I see and appreciate a layout."
Daniel R
Previous
Next
Software Engineering
"The support and the patience reflected by the Mentor helped a lot in easing the stress and solving the encountered issues and problems"
Haven E
"The most valuable part of the course so far has been the challenge of it. As self-teaching is an option, the course encourages you to challenge yourself more. Working on our own projects is also something of great value, as we may have an idea of where our career is headed so we can tailor our work to what we're focused on. However, I think the most valuable aspects are probably yet to come"
Matthew C
"My tutor is Albert and he’s really knowledgeable on software engineering. He can always spot issues with my code as soon as I show it to him and even before I ask him a question. The most valuable aspect is the tutor and the course work. I’ve tried to learn programming on my own but the technical jargon has made it difficult for me. Having a tutor explain it to me followed by related course work has helped me better grasp the concepts"
Kuo T
"Peer programming sessions are sometimes useful when there are concepts, I don't understand and the other person can assist"
Neil C
Previous
Next
UX UI Design (Elevate)
"I loved that this has upskilled me in the field I am currently working in. It has taught me so many different things that I have applied at work. Natasha has been the best mentor I could've asked for!"
Chris C
"Project Feedback is invaluable. This part was definitely very helpful as it gave better direction and motivation to keep churning out work knowing that you are doing the 'right' thing. 'Right' being - I never really knew how to use personas and customer journey maps effectively prior to this course and was good discussing it with Natasha. A lot of the content I have researched on my own. It was nice to be able to have someone you can pick the brains of and also learning about resources to go along with the work."
Nathan C
"This course has exceeded my expectations - the high quality, easy-to-understand material provided by Academy Xi coupled with the amazing mentorship of Natasha has made my experience all the more worthwhile. It was challenging and difficult to say the least - and I was so close to giving up. Despite the course being three months long, it felt like such a journey. I'm quite proud of how far I've come, and very happy with the outcome of my project - I'm just very appreciative for the huge role that Natasha has played in it."
Vivian T
"The hands-on aspect of the course was what blew me away because I got to walk away with new skills that I can re-use in other aspects of my life - whether it's work or a hobby. I also love how this was embedded as part of the course content, it gets the class engaged."
Vivian T
Previous
Next
UX UI Design (Transform)
"The way the course is designed is that we should explore and find solutions ourselves rather than being spoonfed all the concepts. This is the most valuable thing for me as it helps me form a strong foundation and strive to improve every day. And also there is help from the mentor whenever I need it."
Amrita S
"I have really enjoyed the opportunity to get my hands dirty and produce artefacts across each stage in a sand box environment. Seeing how other students have interpreted various exercises in each modules."
Chad R
"The content I´m learning about is really exciting, and the approach of having to apply everything we learn to a personal project works great, it really makes you understand what is the purpose of each technique."
Isabel C
"The notion of not being afraid to 'kill your babies' and understanding that design is an iterative process. There is never a 'final/perfect' design, it is a never ending process of refinement. All the people in this course are also very kind and supportive towards one another, I feel that is perhaps the most valuable thing. "
Joyce Y
"Arlen has been a kind and also inspiring mentor. He really makes the effort to explain the process of UX/UI design through his own experiences and if there are any specific terms or processes mentioned, he takes the time to explain it to us. "
Joyce Y
"Our mentor is great, he has real life examples to relate each part of the course to. It has helped understand why things are so important and if stuck has challenged us to think of another angle."
Kayley G
"My Mentor is very knowledgeable and it shows in how he presents and answers questions. He has always made himself available and very generous with his time. I found him very genuine and easy to talk to."
Mohamed J
Previous
Next
"The course has been great in terms of the content structure, engaging with new people and being accountable for submitting deliverables and engaging with the learning outcomes. "
Richard B
"Jaemie provides clear and constructive feedback whenever we have our 1-1 chats, which has been very helpful for me to refine my ideas and prototype."
Wendy C
"The course is very structured with tiny milestones and deliverables in between. This is really helpful for someone with a full time job like myself."
Brian F
"Jeanie was great-provided a wealth of experience, but kept the classes informal, light and inclusive. It was both eye opening and engaging at the same time."
Osama M
"Content is presented in an easy to follow format. Very practical and feel I’m being prepared to take on projects in real life."
Osama M
"Jaemie has been a good mentor; I like how she explains things and her interaction with each student in each class. Her feedback is well appreciated in the whole classroom. The whole case study [was valuable], I have learnt a lot through the process and presenting my first prototype was very satisfactory."
Leonardo M
"The Noved style of course with the progress points was really motivating to do the course. Enjoyed how doing those weekly tasks collectively forms the end of case study. All of which forms your own portfolio which is really exciting and gives me hope of getting a job at the end of it. "
Chantelle V
Previous
Next
