Insurance provider – Preparing job-leavers to re-enter the job market

The challenge: Redundancies are never easy. Our client, a major Australian insurance provider, was committed to supporting people during periods of redundancy by providing them with relevant skills training to ease their transition.

The outcome: A total of 50 participants were provided with a 1:1 consultation ahead of choosing a course that best suited their goals. 30 hours of practical skills training and employee development followed to kick-start their new direction.

Learners cited the program as a rewarding personal development opportunity and a good use of what would otherwise have been unproductive time.

The aim was clear: create better, more sustainable opportunities for people through training. The consultative process involved Academy Xi working with work-leavers to identify which specific skills needed to be learned for a person to move into an emerging area. Key areas of focus included digital literacy, data literacy and human-centred design.

Learners could choose to upskill in in-demand areas such as Digital Marketing, User Experience Design, Product Management, Data Analytics, User Interface Design, Service Design or Graphic Design.

Key outputs:

• Supportive transition strategy
• Provision of future skills training
• 1:1 tailored coaching for job-leavers
• Risk and reputation management
• Empathetic, consultative approach
• Opportunity for redeployment
• Reduction in complaints