You have no

Bring fast-paced and ever-changing digital projects to life, from conception to completion.

The future of project management is digital. Are you ready?

Whatever your job title, if you’ve ever had to manage a digital project (like a website refresh, customer journeys etc.), this course is for you. Graduate with the hard and soft skills required to deliver any digital projects on time and to budget:

Organizations that invest in proven Project Management practices waste 28x less money because more of their strategic initiatives are completed successfully – cio.com

Explore our Project Management course

Course duration:

Weeks 1 – 3 

  • Learn about the core concepts of HCD
  • Conduct customer interviews, research & surveys
  • Extract insights from data

Weeks 4 – 6 

  • How to segment your customers
  • Explore the role of CX in an organisation
  • Create your customer journey map

Weeks 7 – 10

  • Develop your own CX strategy
  • Learn how to apply design thinking and optimise your customer journey
  • Create a CX program rollout plan
  • Understand metrics for CX

Download your free course guide

*By entering your information, you agree to our Terms & ConditionsPrivacy Policy and to receive marketing communications from Academy Xi.

Future-proof your career with Academy Xi

Meet your instructors

Hear from our community

Our Academy Xi instructors are rated a 4.2 score out of 5, by 2465 students.

Our alumni are working with the best