WE GET IT.
We understand the complexities of organisational transformation. Our focus is on helping your people thrive in new environments, instead of being left behind.
In today’s saturated marketplace, providing amazing customer service is critical to build brand differentiation, loyalty, and long-term business value.
In today’s saturated marketplace, providing amazing customer service is critical to build brand differentiation, loyalty, and long-term business value.
Academy Xi’s Service Design course was built for corporate, government, not-for-profit and agency teams. Over one or two days, it gives your team the knowledge and practical experience to think critically about a service offering in your business, and how it might be improved.
Team benefits:
Day One
Day two
This training is best suited for:
We understand the complexities of organisational transformation. Our focus is on helping your people thrive in new environments, instead of being left behind.
We enable learning on the job. The world doesn’t stop for upskilling. Our solutions allow your people to learn, and apply practical skills without taking extended time out.
We teach the necessary skills for long-lasting change. No external retainer fees, just internal capability uplift. Plug us in where you need support.
We appreciate the maturity model. You need to crawl before you walk before you run. We have training solutions for every stage of that journey.
The Intro to Human-Centred Design course was a great team building exercise. A lot of interesting concepts were covered. My team also got the opportunity to collaborate with participants from other divisions on problems specific to our organisation (as opposed to hypothetical problems). Every participant got something useful out of the day.
Working with Academy Xi has been a highly rewarding experience. We worked closely with the Xi team as our strategic design partner, to co-design a customer-centric Way of Working framework, set of supporting capabilities and a guidebook containing tools and templates. We've worked innovatively to test and validate these through a real-life on the job occupational challenge which validated the practicality and ease of use of the artefacts developed. Academy Xi performed deep research insights for the organisation which contributed hugely to the program's success.
Academy Xi bring an energy and passion to education that creates a level of learning and enjoyment rarely seen. They played an integral role in our Tech4Good Challenge Program - providing instructions, content development and class management to train our non-profit partners in Service Design, Product Management and User Experience Design. I would highly recommend Academy Xi as a training and development partner if you are looking for an industry-leading experience.