Use Design Thinking to unlock innovation
Built for strategic business leaders (not just designers!), Design Thinking for Innovation: Elevate will help you improve processes, simplify complex problems and foster innovation to add business value.
Design Thinking is a mindset, process and collection of hands-on tools for creative problem solving, which can help to:
Discover how Design Thinking can lead the conversation and influence outcomes within organisations, and how you can become the driver of that change.
*sources: Design Value Index, IBM Enterprise Design Thinking Report, Adobe
Explore our Design Thinking course
Design Thinking for Innovation, online, 12 weeks, part-time (Elevate)
Solve business problems with out-of-the-box thinking and become an agent of change.
- Fortnightly online classes with your mentor
- Hands-on skills through 3 projects
- Design Thinking toolkit to use on-the-job
- Industry-recognised certificate
- Apply Design Thinking principles to your role during the course
- Practical strategies to drive a culture of innovation
This course is not eligible for student visa applications.
Weeks 1 – 3
- Learn about the core concepts of HCD
- Conduct customer interviews, research & surveys
- Extract insights from data
Weeks 4 – 6
- How to segment your customers
- Explore the role of CX in an organisation
- Create your customer journey map
Weeks 7 – 10
- Develop your own CX strategy
- Learn how to apply design thinking and optimise your customer journey
- Create a CX program rollout plan
- Understand metrics for CX
Future-proof your career with Academy Xi
Industry-recognised digital credential
Our courses are trusted by recruiters and organisations. Add our digital badges and Certificates to your LinkedIn to boost your employment prospects.
PERSONALISED CAREER SUPPORT
Our Transform courses offer personalised career support to help you land your dream role, like 90% of our graduates.
Receive discounts on future Academy Xi courses
Active industry connections
Our strong industry relationships and a tight-knit community will open doors for you.
Hear from our community
“the support and guidance I needed”
“changed my life”
I can say with all honesty that Academy Xi has changed my life... My job is great, I love what I do everyday and I’m future proofed against all opportunity that could come my way.
“Exactly what I needed”
Always friendly and welcoming! The community at Academy Xi and the environment they create for learning and expanding your horizons is exactly what is needed when you are looking to gain new skills. For me the courses were an adventure and investment in my development I'll always value and have gained immensely from.