Tips for Building a Customer-Centric Culture
In the age of the customer, ‘Business As Usual’ is not enough.
Ask almost any CEO, and they will say that becoming a customer-centric organisation is a top priority. But ask how they plan to achieve that goal, and things get a lot murkier.
Why? Because customer-centric transformations are hard. And unlike other change programs, they need to be driven from within, or grassroots culture will never shift at scale.
In this webinar you will learn:
- Which levers can drive customer-centric change, at an individual, team, and organisational level
- How even the most established institutions can rethink how they collaborate across the ecosystem to improve the customer experience
- What tools you can immediately put in place to make for a more customer-centric culture