Tech & Data
Generative Engine Optimisation: Everything You Need To Know In 2025
Academy Xi Blog Generative Engine Optimisation (GEO) is already happening to you, whether you planned for it or not. Somewhere, right now, your pieces of
- For organisations /
- Service Design
Supercharge productivity & efficiency with the power of AI
Equip your teams with transformative AI tools and techniques to optimise business performance.
Why utilize AI in your business?
- Principles of Holistic Service Ecosystems
- Mapping Front-stage and Back-stage Interactions
- Developing Service Blueprints
- Identifying Pain Points in Cross-Channel Delivery
- Stakeholder Alignment for Service Gaps
- Integrating Digital and Physical Touchpoints
Learning outcomes
- Define and Map a Complete Service Ecosystem
- Construct Detailed Service Blueprints
- Identify Critical Service Failure Points
- Align Cross-Functional Teams on Service Delivery
- Apply Service Design Tools (e.g., Value Chain Mapping)
- Drive Improvement in Customer and Employee Experience
Who is this designed for?
Our workshops can be customised to your specific needs. Some examples include:
Operations
Process Improvement
IT/Shared Services
Operations
Process Improvement
IT/Shared Services
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We’ve helped these organisations align their teams
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More Resources
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