Academy Xi - B2B Team Training Landing Page v2

About us

At Academy Xi, our mission is to optimise your organisation’s culture and performance through concise, actionable training in the fields of digital design, tech, data and design. New ways of working and the emergence of new technology are creating skill gaps within teams, which can lead to internal friction, poorly designed products, systemic customer service failures and weak market traction.

We’ve helped countless organisations to create a more engaged workforce, design better customer experiences, increase market share and bring their people on the journey.

Training for teams

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Introduction to Customer-Centricity

1-Day Training Course

Do your people have the mindset, toolkit and corporate culture needed to live and breathe customer centricity?

In this course, you will:

Create a community of problem solvers that share ownership of the customer experience
Increase collaboration between silos by providing visibility on the customer journey
Improve the customer experience by embedding empathy in your team

*No prerequisites

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Introduction to Service Design

1-Day Training Course

Give your people the tools they need to improve the quality, efficiency and profitability of inward and outward-facing processes.

In this course, you will:

Leverage best-practice Service Design mindsets, processes and artefacts
Overcome legacy process issues by teaching staff to work creatively within constraints
Ideate, design & test rapid prototypes relevant to your organisation

*No prerequisites

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Introduction to Human-Centred Design

1-Day Training Course

Embed Human-Centred ways of working into your team with this cutting-edge curriculum designed to deliver baseline capability and a shared language.

In this course, you will:

Set your customer/user as the driving force behind any solutions you create
Realign the way you operate with a new ‘way of working’ playbook
Unleash dormant creativity to override ‘business as usual’ thinking

*No prerequisites

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Introduction to Digital Literacy

1-Day Training Course

With businesses now facing more competition than ever, fostering a culture of digital literacy will be a key factor for long-term commercial success.

In this course, you will:

Build a culture of “tech confidence” to improve the way your people do business.
Create a shared ‘digital-first’ mindset to tackle simple and complex business challenges
Encourage more thoughtful, ‘digital-first’ decision-making

*No prerequisites

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Introduction to Software Development

1-Day Training Course

To successfully realise organisation-wide digital transformation, understanding software engineering needs to take place outside of traditional tech teams.

In this course, you will:

Understand how software systems are structured within digital businesses
Understand the key phases of a digital product development cycle
Understand common pitfalls & issues that exist within a development environment

*No prerequisites

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Introduction to Data Capability

1-Day Training Course

Businesses today are collecting more data than ever. Yet for many companies a strong, data-driven culture remains out of reach.

In this course, you will:

Harness a “data-driven” mindset to tackle business challenges
Understand how data can successfully flow between departments and functions
Learn best-practice data collection, interpretation & visualisation techniques

*No prerequisites

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Hear from our clients

“a level of learning and enjoyment rarely seen”

Natalie Falzon

Innovation Manager

Academy Xi bring an energy and passion to education that creates a level of learning and enjoyment rarely seen. They played an integral role in our Tech4Good Challenge Program - providing instructions, content development and class management to train our non-profit partners in Service Design, Product Management and User Experience Design. I would highly recommend Academy Xi as a training and development partner if you are looking for an industry-leading experience.

“a highly rewarding experience”

Carmelina Senese

Director Customer Experience

Working with Academy Xi has been a highly rewarding experience. We worked closely with the Xi team as our strategic design partner, to co-design a customer-centric Way of Working framework, set of supporting capabilities and a guidebook containing tools and templates. We've worked innovatively to test and validate these through a real-life on the job occupational challenge which validated the practicality and ease of use of the artefacts developed. Academy Xi performed deep research insights for the organisation which contributed hugely to the program's success.