The way we need to work has changed. Bring your people on the journey
About us
At Academy Xi, our mission is to optimise your organisation’s culture and performance through concise, actionable training in the fields of digital design, tech, data and design. New ways of working and the emergence of new technology are creating skill gaps within teams, which can lead to internal friction, poorly designed products, systemic customer service failures and weak market traction.
We’ve helped countless organisations to create a more engaged workforce, design better customer experiences, increase market share and bring their people on the journey.
Training for teams
My team needs training in
Design Thinking Workshop
1 - 2 Days Upskilling for Teams
Give your team the skills they need to simplify complex problems and foster a culture of innovation to drive business value.
In this course you will:
- Use Design Thinking to solve problems relating to desirability, viability and feasibility
- Understand how to keep the customer/user firmly at the centre of any innovation process
- Raise your team’s design fluency and confidence working in creative teams
Intro to Human-Centred Design
1-Day Training Course
Embed Human-Centred ways of working into your team with this cutting-edge curriculum designed to deliver baseline capability and a shared language.
In this course, you will:
- Set your customer/user as the driving force behind any solutions you create
- Realign the way you operate with a new ‘way of working’ playbook
- Unleash dormant creativity to override ‘business as usual’ thinking
UX Design Workshop
1 - 2 Days Upskilling for Teams
As experiences become the main battleground on which businesses compete, every touchpoint is vital. Enter UX Design.
In this course you will:
- Map the end-to-end journey of a customer (digital & offline channels)
- Ideate, design & test rapid prototypes relevant to your organisation
- Identify user customer behaviours, desires, and expectations using a best
- practice strategic process
Service Design Workshop
1 - 2 Days Upskilling for Teams
Give your people the tools they need to improve the quality, efficiency and profitability of inward and outward-facing processes.
In this course, you will:
- Leverage best-practice Service Design mindsets, processes and artefacts
- Overcome legacy process issues by teaching staff to work creatively within constraints
- Ideate, design & test rapid prototypes relevant to your organisation
Intro to Customer-Centricity
1-Day Training Course
Do your people have the mindset, toolkit and corporate culture needed to live and breathe customer centricity?
In this course, you will:
- Create a community of problem solvers that share ownership of the customer experience
- Increase collaboration between silos by providing visibility on the customer journey
- Improve the customer experience by embedding empathy in your team
Intro to Digital
1-Day Training Course
With businesses now facing more competition than ever, fostering a culture of digital literacy will be a key factor for long-term commercial success.
In this course, you will:
- Build a culture of “tech confidence” to improve the way your people do business.
- Create a shared ‘digital-first’ mindset to tackle simple and complex business challenges
- Encourage more thoughtful, ‘digital-first’ decision-making
Digital Project Management Workshop
1 - 2 Days Upskilling for Teams
Stimulate productivity, improve transparency and collaborate better with cutting-edge Digital Project Management training.
In this course you will:
- Understand what best-practice digital project management looks like
- Gain confidence in when and where to apply waterfall/agile approaches
- Learn to identify common pitfalls & issues that exist within a digital project environment
Intro to Customer-Centricity
1-Day Training Course
Do your people have the mindset, toolkit and corporate culture needed to live and breathe customer centricity?
In this course, you will:
- Create a community of problem solvers that share ownership of the customer experience
- Increase collaboration between silos by providing visibility on the customer journey
- Improve the customer experience by embedding empathy in your team
Intro to Data
1-Day Training Course
Businesses today are collecting more data than ever. Yet for many companies a strong, data-driven culture remains out of reach.
In this course, you will:
- Harness a “data-driven” mindset to tackle business challenges
- Understand how data can successfully flow between departments and functions
- Learn best-practice data collection, interpretation & visualisation techniques
Software Development Workshop
1 - 2 Days Upskilling for Teams
To successfully realise organisation-wide digital transformation, understanding software engineering needs to take place outside of traditional tech teams.
In this course, you will:
- Understand how software systems are structured within digital businesses
- Understand the key phases of a digital product development cycle
- Understand common pitfalls & issues that exist within a development environment
Download your free training guide
Hear from our clients
“a level of learning and enjoyment rarely seen”
Natalie Falzon
Innovation Manager
Academy Xi bring an energy and passion to education that creates a level of learning and enjoyment rarely seen. They played an integral role in our Tech4Good Challenge Program - providing instructions, content development and class management to train our non-profit partners in Service Design, Product Management and User Experience Design. I would highly recommend Academy Xi as a training and development partner if you are looking for an industry-leading experience.
“a highly rewarding experience”
Carmelina Senese
Director Customer Experience
Working with Academy Xi has been a highly rewarding experience. We worked closely with the Xi team as our strategic design partner, to co-design a customer-centric Way of Working framework, set of supporting capabilities and a guidebook containing tools and templates. We've worked innovatively to test and validate these through a real-life on the job occupational challenge which validated the practicality and ease of use of the artefacts developed. Academy Xi performed deep research insights for the organisation which contributed hugely to the program's success.
“great team building exercise”
Rabbani Karim
Assistant Director
The Intro to Human-Centred Design course was a great team building exercise. A lot of interesting concepts were covered. My team also got the opportunity to collaborate with participants from other divisions on problems specific to our organisation (as opposed to hypothetical problems). Every participant got something useful out of the day.
Organisations we've worked with
