Tuesday 4 May 2021, 11:00am – 12:00pm AEST

Summary

How do customers rate your team?

With 70% of customers basing purchasing decisions on how they feel they are being treated by a brand (McKinsey), customer-centricity is clearly important for businesses. In today’s competitive world, only the best experiences and interactions stand out.

Managers report lost customers, poor employee performance, churn, productivity issues and poor understanding of customer needs as the key challenges they are trying to overcome by cultivating customer-centric teams.

Join Anand Rego and Eric Lutley as they spend an hour workshopping the best tools for true customer-centricity in 2021.

In this webinar you will learn:

  • To identify the common pitfalls that impede a team’s ability to be customer-centric
  • To adopt customer-centric tools for immediate implementation
  • How top companies drive customer-centric change inside their teams

Speakers

Anand Rego

Principal Consultant at The Rainbow Butterfly Foundation

Having led high-performing teams in the education, banking and consultancy sectors, Anand is passionate about finding `better ways of doing things’. He is constantly unlearning, relearning, and building shared accountability to deliver outstanding results. Some of his key approaches include embedding Agile, Lean and Design Thinking methods and mindsets at scale to enable customer-centric outcomes, accelerate the pace of change and build highly engaged cultures.

Eric Lutley

Head of Partnerships at Academy Xi

Eric specialises in finding solutions to help organisations keep up to speed in digital, design, emerging technology and data. From 1-day customer-centricity courses, to scaled digital literacy programs, to technical training for redeployment scenarios, he works alongside organisations to adapt their workforces to our changing world.

About us

Academy Xi’s team training services were built to solve a problem. New ways of working are creating disciplines that did not previously exist, and organisations are struggling to keep their workforces up to date. This create skill gaps within and between teams, which can lead to internal friction, poorly designed products, systemic customer service failures and weak market traction.

Our mission is to optimise your organisation’s culture and performance through education. We provide concise, actionable training in the fields of design, digital and business. By embedding these skills across teams, we have helped some of the world’s largest (and smallest) organisations create a more engaged workforce, design better customer experiences, and increase market share. 

Join our webinar below


Time: Tuesday 4th May, 11am-12pm AEST

Price: Free

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