22 January 2019

6:00 pm to 8:00 pm

FREE

Academy Xi, 48 Druitt Street, Sydney 2000

Event Details

User Experience (UX) Design continues to be a massive trend in the new year with the rise of exponential technologies such as AI, IoT, and Mixed Realities. Designing a great user experience remains a priority as it means the difference between success and failure for many sites and apps.

A trend of focus is a smart, personalised design that targets user’s specific needs. Understanding people’s pain points, psychological and functional drivers mean solutions not only fix but even predict people’s needs.

In an age where everyone is time poor, accessibility is another big thing within UX, enabling people to do things more easily. Time-saving features include understanding customer navigation patterns and content specific suggestions that save time by anticipating the user’s next steps.

Want to know more about upcoming UX trends and what they mean for you?

Our panel, UX Trends for 2019 will explore:

  • What are some of the top UX trends that are shaping 2019?
  • What is the current snapshot of the industry and how will it be disrupted?
  • What the implications of trends are on UX Designers for 2019 and beyond
Larissa Azevedo

Executive Manager Digital Design - Financial Wellbeing and Digital Experience Capabilities at Commonwealth Bank

Larrisa is an executive level digital professional, with 18 years of experience, specifically focused on: Digital Transformation, Innovation, Design Thinking, Service Design, Lean UX, and data-driven decision making.

Her core purpose is making a positive impact on customers’ lives through a Human-Centric Design approach to problems. She's an adaptable, optimistic and confident leader, with a strong track record of driving Digital Innovation in the areas of mobile, web, cross-channel services experiences, payments, and financial wellbeing. She has successfully established and grown design teams within large scale, multi-channel, Agile, delivery teams.

Chris Wood

Senior Manager Company at The Customer Experience Company

Chris is passionate about human-centred digital design and user experience, and how it can
support strategy. He has worked in design for over 15 years and shares digital best practice
across a range of industries, including presenting at industry conferences such as PAUSE Fest
(MELB), the CMO Summit Panel & APIGEE Australia Conferences (SYD).
Chris’ design journey started in product design and usability, including lead design roles in
projects such as the Telstra Signature mobile device program, the industrial design of the first
EasyTouch mobile phone (a mobile handset researched and designed specifically for older
customers) and the Telstra T-Box.
For the past 6 years, Chris led the Customer Experience, Studio and Digital Asset teams for
Telstra Digital – the company’s largest channel. Advocating the roles of human-centred design,
usability, technology and the customer at every opportunity, the teams delivered innovative
capability for customers and for Telstra’s own employees – co-designing concepts and content
with consumers, businesses, enterprise and government customers and staff. These included

Robert Williams

Lead UX Instructor

Robert has been working in the digital space for over 10 years. He brings to the table a wealth of experience from his early days in digital and graphic design to his current position as lead UX designer.

Robert’s digital story began with a degree in visual design where his career took off in Melbourne with numerous roles developing consumer-facing web products. Since then, he has studied multiple multimedia and design courses which have propelled him into UX roles for Optus, Vodafone, PwC and Symplicit.

Dates and fees

Tuesday

22 January 2019

6:00 pm ~ 8:00 pm

FREE

Location

Academy Xi,
48 Druitt Street,
Sydney 2000

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