- Events & Workshops
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The Internet of Things (IoT), or connected devices, is a phenomenon that has instantaneously connected us to the world — more than ever before. With technological advancement in natural-language processing, is voice the new user interface for human-machine interactions?
Voice technologies such as Amazon’s Alexa and Google Home are readily available and becoming more accepted in the minds and homes of consumers. Voice-enabled devices have allowed us to do things like play music, control our smart homes, call Uber and keep up to date with the weather all through the power of our voice.
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Mark is experienced in using technology to successfully drive change through large organisations using agile, innovative approaches. After years in the corporate world observing large enterprises sacrifice positive interactions with their customers by reducing customer service costs, he decided there should be a better solution. Now, driving the use of conversational interfaces that leverage A.I. and Machine Learning, Mark is enabling organisations to interact with their customers with an enjoyable one-to-one experience that can be scaled cost-effectively.
Mark co-founded inGenious AI to create a customer experience based on conversational language, as it’s the most natural interface for humans to use and understand. inGenious AI chatbots enable simple, familiar interactions via voice or text that people enjoy connecting with, and will change the way great customer service is perceived.
Lorraine Tighe has worked in IT transformation for over 20 years, across banking, shipping and logistics, and government sectors here and in Europe. She is passionate when connecting people, ideas and technology to drive positive inclusive change.
Lorraine sits on the Smart Cities Council Policy and Leadership Task Force, has judged many emerging tech and innovation events and regularly shares her experiences and insights as a keynote speaker and panelist.
I am an Associate Partner at IBM iX, which is part of IBM’s Global Business Services.
I have spent the last three years in iX leading engagements across industry sectors including: Telecommunications, Retail, Utilities and Government.
I am passionate about building diverse teams to create exceptional experiences with our clients, supporting with digital reinvention strategies or to develop and implement new ways of working.
Hans Chang is the CEO and Co-founder of FAB9, a membership-based makerspace in Melbourne, and is responsible for the management, business strategy and growth of the company. Hans is a former product manager at SanDisk, and has helped launch mobile Flash memory chips used by millions of people. Hans is interested in the cyber-physical revolution, and solving challenging problems using digital fabrication technologies, automation, and artificial intelligence. Hans holds an EE Engineering degree from the University of Canterbury, New Zealand, and an MBA from UCLA Anderson.
Level 4/2 Kavanagh St,
Southbank VIC 3006