31 July 2018 | 6:00 pm to 8:00 pm
Event details

For most people who are thinking about embarking on a journey within Service Design, one of the very first questions they ask is:

“Will studying Service Design provide me with any employment opportunities?”

For people who are curious about Service Design, the principles of Design Thinking and creating a user-focused service experience can sometimes be shrouded in a cloud of fear.

How can and how do people apply these practices to their everyday lives, both within the workplace and at home?

It’s this very fear that prevents learning and application. In a society where computing power is doubling approximately every 18 months, Service Design can provide a world of opportunities — it just needs to be harnessed.

At our panel, Starting in Service Design: Career Tips, Advice, and Alumni Success you’ll:


  • Hear from an experienced instructor speak about the industry, the day-to-day role and career opportunities within Service Design
  • Speak to our alumni and learn of their experiences prior to, and after studying Service Design
  • Take expert advice and tips on how to get the most of studying Service Design
  • How to find employment opportunities in the field of Service Design

Samantha Hinds

Experimentation Lead, Innovation at AGL

Sammi is a Service Designer with experience in implementing human centered design (HCD) processes and practices in corporate environments. She has a background in lean and agile project and portfolio management and is able to work with complementary methodologies to ensure both the business and customer outcomes are aligned. It was through her project management experience that Sammi discovered and fell in love with design.

Highly empathetic by nature, Sammi uses a variety of qualitative and ethnographic techniques to understand people’s motivations and emotions.

Sammi is also an active member of Melbourne’s Service Design community and has organised events such as the ‘Global Service Jam’ Melbourne Chapter, innovation hack-a-thons, expert panels and training sessions. She is inspired by design, and wants to inspire others to be brave and take a design-led approach regardless of what field they work in.


Stephanie Ransom

Senior Strategic Designer at Isobar

Every day I use the design process – research, synthesising, creative thinking, idea generation, collaborative experimentation and prototyping – to solve problems. I am a self-starter with ambition and the ability to critically engage with a problem to find a solution. Design Thinking and human-centred problem solving are my foundation.

I am endlessly curious about how and why people do things, I enjoy collaborating with others to make a good idea great and I believe that business acumen is critical to successful design and strategic outcomes.

Garry Burns

Service Designer at ASG Group

I believe Services, products and ideas all have a common barrier to becoming successful, and that’s understanding. Helping people understand is the difference between ‘That’s what I want.’ and ‘That’s not for me.’

I am (amongst other things) a product interaction designer with the key skill of connecting people with ideas. My focus is on progressing ideas into solutions that count. My specialties are Stakeholder engagement, Service planning, User research, Insight generation, System and process planning and development.

Dates and fees
31 July
6:00 pm to 8:00 pm


Academy Xi,
Level 3,
45 Exhibition St,
Melbourne VIC 3000