31 July 2018 | 6:00 pm to 8:00 pm
Event details

For most people who are thinking about embarking on a journey within Service Design, one of the very first questions they ask is:

“Will studying Service Design provide me with any employment opportunities?”

For people who are curious about Service Design, the principles of Design Thinking and creating a user-focused service experience can sometimes be shrouded in a cloud of fear.

How can and how do people apply these practices to their everyday lives, both within the workplace and at home?

It’s this very fear that prevents learning and application. In a society where computing power is doubling approximately every 18 months, Service Design can provide a world of opportunities — it just needs to be harnessed.

At our panel, Starting in Service Design: Career Tips, Advice, and Alumni Success you’ll:


  • Hear from an experienced instructor speak about the industry, the day-to-day role and career opportunities within Service Design
  • Speak to our alumni and learn of their experiences prior to, and after studying Service Design
  • Take expert advice and tips on how to get the most of studying Service Design
  • How to find employment opportunities in the field of Service Design

Samantha Hinds

Experimentation Lead, Innovation at AGL

Sammi is a Service Designer with experience in implementing human centered design (HCD) processes and practices in corporate environments. She has a background in lean and agile project and portfolio management and is able to work with complementary methodologies to ensure both the business and customer outcomes are aligned. It was through her project management experience that Sammi discovered and fell in love with design.

Highly empathetic by nature, Sammi uses a variety of qualitative and ethnographic techniques to understand people’s motivations and emotions.

Sammi is also an active member of Melbourne’s Service Design community and has organised events such as the ‘Global Service Jam’ Melbourne Chapter, innovation hack-a-thons, expert panels and training sessions. She is inspired by design, and wants to inspire others to be brave and take a design-led approach regardless of what field they work in.


Stephanie Ransom

Senior Strategic Designer at Isobar

Steph is a strategic designer whose human-centred approach and the ability to critically engage with the problem space are the foundations of her practice.

She has a background in visual design, UX and design education and ran her own design business for over 15 years. This is where she honed her skills in understanding the why, not just the what and how, and became passionate about designers developing a strong arm in business acumen in order to have a seat at the table when decisions are made.
Her role at Isobar brings opportunity to work with corporates, government, start-ups and not for profits as well as collaborating with a fantastic array of cross-functional talent.

Garry Burns

Service Designer at ASG Group

I believe Services, products and ideas all have a common barrier to becoming successful, and that’s understanding. Helping people understand is the difference between ‘That’s what I want.’ and ‘That’s not for me.’

I am (amongst other things) a product interaction designer with the key skill of connecting people with ideas. My focus is on progressing ideas into solutions that count. My specialties are Stakeholder engagement, Service planning, User research, Insight generation, System and process planning and development.

Alex Moshovelis

Service Designer at Today

Alex is a skillful designer and facilitator, as interested in hearing people’s stories as he is in creating solutions to address their challenges. He is able to quickly build rapport with people from all walks of life and form authentic relationships—ensuring projects capture meaningful insight to inform practical, actionable outcomes.

Alex played a central role working with NAB/Good Shepherd Microfinance to create Speckle, an ethical lending platform which won the prestigious 2018 Good Design Award for Social Impact. He has deep expertise in designing and facilitating programs of co-design, having recently co-designed innovative solutions for the Victorian Department of Premier and Cabinet around the future digital needs of veterans. He has also led the facilitation of private sector innovation programs with blue chip clients.

Alex studied Visual Communication at Zürcher Hochschule der Künste in Switzerland. He has also completed a Bachelor of Communication Design at RMIT University, where he guest lectures and mentors students.

Frank Guzman

General Manager - Academy Xi Melbourne

I’m passionate about human-centred design, collaboration and new models of education that help shaping a pathway for growth and success. My expertise lies in having a design-led approach to identify openings for business to strive and innovate.

For the past 2 years my focus has been on creating a community of interest around emerging fields of design and technology and developing programs, partnerships and events that elevate the conversation in our community.

Dates and fees
31 July
6:00 pm to 8:00 pm


Academy Xi,
Level 3,
45 Exhibition St,
Melbourne VIC 3000