15 January 2019

6:00 pm to 8:00 pm


Academy Xi, Level 3, 45 Exhibition St, Melbourne VIC 3000

Event Details

When thinking about embarking on a journey within Service Design, one of the very first questions you may ask is:

“Will studying Service Design provide me with employment opportunities?”

For those curious about Service Design, the principles of Design Thinking and creating a user-focused service experience can sometimes be shrouded in a cloud of fear.

How can and how do people apply these practices to their everyday lives, both within the workplace and at home?

It’s this very fear that prevents learning and application. In a society where computing power is doubling approximately every 18 months, Service Design can provide a world of opportunities — it just needs to be harnessed.

At our panel, Ready, Set, Service Design: Tips and Advice to Get You Started in the Industry, you’ll:

  • Hear from an experienced instructor speak about the industry, the day-to-day role and career opportunities within Service Design
  • Speak to our alumni and learn of their experiences prior to, and after studying Service Design
  • Take expert advice and tips on how to get the most of studying Service Design
  • How to find employment opportunities in the field of Service Design

So what’s holding you back?


Kylie Blake

Freelance Consultant at BCSI Pty Ltd

Kylie's 25 year career has traversed through Marketing, Strategy, Project Management, Change Management and now Human Centred Design.

Since making the decision to move into the HCD field in January 2018, Kylie has dedicated this year to making the transition. Kylie has valuable insights to share about her journey through personal development and up-skilling, understanding the market and opportunities, rebranding and networking.

Lain Duong

Senior Experience Designer at Tabcorp

Lain is a business & design unicorn with a diverse background across management consulting, UX research, Psychology and Service Design. She is currently working as an Experience Designer at Tabcorp, focusing on improving user experience for the internal employees. She is passionate about making life a better place for others by creating products and services that are grounded in psychology, humanity and sustainability.

De-stressing hobbies: drawing and drinking expensive tea.

Michelle Hyams

Service Design Manager at ANZ

A industrial designer with over 24 years' experience, spanning multiple sectors including commercial interiors, biotechnology, and academia, in both local and international markets, Michelle is now to excited to be working as a Service Design Manager, at ANZ bank, within the Contact Centre transformation program creating a Start-up business within the business.

Michelle recognised that her design mind and approach was evolving, was becoming more aligned to the practice of Service design, and decided to pursue a career in this emerging field. However, as with all journeys, it has not been easy or smooth but the learnings gained have been worth the pursuit of becoming a practitioner and leader in a new field.

Dates and fees


15 January 2019

6:00 pm ~ 8:00 pm



Academy Xi,
Level 3,
45 Exhibition St,
Melbourne VIC 3000

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