04 December 2019

6:00 pm to 8:00 pm


Academy Xi, Level 3/45 Exhibition St, Melbourne VIC 3000

Event description

With the end of the year approaching comes the opportunity to reflect on some of the key insights that have emerged within the Human-Centred Design world.

At our event Lessons learnt in Human-Centred Design 2019, our panel of UX and Service Designers will break down which industry practices are working well, while also outlining those that have fallen short of the mark. They’ll also reflect on whether earlier Human-Centred Design trends have lived up to the hype, and explore some of the opportunities that lie ahead.

Join us for a great opportunity to wrap up the year!


Berlin Liew

UX Designer at Belong

Berlin is a UX Designer at Belong. She's passionate about making a difference through meaningful work and good products, as well as sharing ideas and making knowledge accessible to anyone at any level. With a background in linguistics and media, she made the switch into UX after learning there was such an industry that combined her passion for research, problem-solving, storytelling, people and creative thinking. Berlin is an active contributor to the Academy Xi community, having mentored two courses, and also freelances on the side for not-for-profits and social enterprises.


Amir Ansari

Head of User Experience at Transpire

Amir Ansari is the Head of User Experience at Transpire. With over 18 years’ experience in the field of design, both as a practitioner and manager, he has worked across the private and public sectors - mostly in the consulting space, managing UX researchers and designers.

Oz Ibrahim

Experience Design Director & Co-Founder at Our very own

Oz Ibrahim is resident Experience Design Director and Co-Founder of Melbourne's most exciting Innovation Consultancies, Our Very Own.

From Agency to Client-Side; from designing experiences to building and leading large multiple disciplinary teams - Oz has over 15 years of experience working with some of the world’s most prolific consumer facing brands (Virgin, Travelocity, eBay, NAB, Telstra to name a few).

He's covered the whole gamut of Visual & Experience Design, Research, DesignOps, Strategy, Customer Experience and Product.

But what Oz enjoys most is giving back to the community and mentoring the next generation of designers.

Lisa Wade

Head of Experience Design at Revolution IT

Lisa Wade has been working as a human centred designer since the late 90s, when she abandoned a budding career in journalism to indulge in a new fad, known as the internet. She remembers a time before UX was called UX, and has seen our industry grow from an obscure practice to a way of thinking that is transforming industry around the world.

Lisa was a Director of Stamford Interactive, one of Australia's first experience design consultancies. She was instrumental in establishing PWC's Experience Centre, which became a global model for experience design for one of the world's largest professional service firms. Today she is the Head of Experience Design at Revolution IT, where she uses her coaching and mentoring skills to help grow the design capability of internal design teams.

Lisa lives on a small farm on the edge of Melbourne with her husband, three kids, and an assorted collection of animals. And she wishes that she bought shares in Post-It notes back when she built her first affinity diagram 20 years ago.

Susie Flynn

Service Designer, Capability Lead at RACV

Susie Flynn is a Service Designer at RACV and is a dynamic and innovative team player with extensive leadership experience. Her experiences include facilitating and leading stakeholders in the delivery of solutions and services by fostering open communication, establishing strong relationships, and setting clear accountabilities. With over 15 years experience in the Telecommunication and IT industry, Suzie’s passions are customer advocacy, collaboration, and innovation.

Dates and fees


04 December 2019

6:00 pm ~ 8:00 pm



Academy Xi,
Level 3/45 Exhibition St,
Melbourne VIC 3000

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