31 August 2019

10:00 am to 5:00 pm

$200 AUD

Academy Xi, Level 3, 45 Exhibition St, Melbourne, 3000

Event details

Thoughtfully-created experiences and relationships are paramount to making your service user-friendly, competitive, and relevant. Service Design is the practice of planning and organising people, communications, and material infrastructure of a service – with a focus that stays at the heart of the offering: your customers.

Experience a high-paced version of our Service Design full-time program; we’ve condensed key learning outcomes into an intensive one-day bootcamp – equipping you with some of the key tools and knowledge to understand Service Design.

Given the vast selection of options and customisable opportunities in today’s marketplace, it’s increasingly important to design an experience, product or service that best suits your customer and truly caters to your market.

With the well-rounded, industry-relevant skill-set you’ll acquire from our Launch into Service Design Bootcamp, you’ll be ready to take on the dynamic world of Service Design!


Susie Flynn

Human-centred service designer

Susie has played an active role in delivering multiple projects for a diverse range of clients. Most recently, she has worked as a service designer at CityLab, SmartCity Office with the City of Melbourne to unravel complex problems using a human-centric approach.

Dates and fees


31 August 2019

10:00 am ~ 5:00 pm

$200 AUD


Academy Xi,
Level 3,
45 Exhibition St,

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