05 December 2018

6:00 pm to 8:00 pm


Academy Xi, 48 Druitt Street, Sydney 2000

Event Details

Service Design is inherently human-centred. Today, the human experience is a major determinant of a brand’s survival and ability to stand out from the competition. As users increasingly expect more personalised experiences, brands are now relying on Service Design to create innovative and relevant experiences for its people, partners, products, and processes.

So how do become equipped with the skills, tools, and experience to step foot into the world of Service Design and land your first gig?

Attend our event to find out!


Hollie Colbert

Director at SustainDigital Recruitment

Hollie Colbert is the Director at SustainDigital Recruitment with over 14 years experience recruiting within Design in London and Sydney. Using her networks across the world, Hollie has found the best talent for her clients and aims to provide candidates with new opportunities that align with their aspirations.
Being passionate about Design, Hollie is forever increasing her knowledge through meetups, conferences and listening to the changing needs of her candidates and clients across the evolving industry.

Matt Kurowski

Lead Service Designer

Matt Kurowski is a consulting organisational strategist, adviser, researcher and lead service designer. He works across industries and sectors finding, connecting and unlocking all the hidden value in complex stakeholder relationships for design-led strategic, product and service innovation.

Matt’s practice combines human-centred design, critical theory, systems theory and behavioural economics to link intimate human insights and impact at scale.

Matt works across sectors, with specific focus spanning strategic impact innovation and the finance & insurance industries.

George Kordas

Design lead at Oakton

George Kordas is the Design Lead at Oakton, with many years of experience as a Design Practioner. George has empowered businesses such as Telstra Health (Aged Care & Disability), Qantas (Innovation) and educational institutions. George's professional career consists of helping organisations design products and services that are truly customer focused driven via ethical principles and enjoys mentoring others to think people first.

Eryk Korfel

Director Innovations Accelerated

Eryk Korfel is a Human-Centred Design advocate with over 10 years of project delivery in the Finance industry and has a keen interest in experimenting with technology. Through extensive experience in designing, shaping, and delivering customer-centred solutions, Eryk is passionate about exploring solutions that make a difference and have a real impact. He enjoys working in environments that are focussed on Human-Centred Design and Service Design and values ‘pushing the envelope on what’s possible and improving the well-being of its people and customers.

Ashleigh West

CX Design Lead at Macquarie Group

Ashleigh West is an interdisciplinary Service and Strategic Designer focused on solving problems and creating innovative experiences. Currently a CX Design Lead at Macquarie Group, Ashleigh has completed innovation projects through Europe, Asia, and Australia.

She works across the entire design process from scoping to implementation with a specialisation in research, synthesis, and ideation. She believes that Human-Centred Design and Service Design have an important role to play in developing sustainable systems and services that improve our lives and those of future generations to come.

Dates and fees


05 December 2018

6:00 pm ~ 8:00 pm



Academy Xi,
48 Druitt Street,
Sydney 2000

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