10 April 2019

12:30 pm to 1:30 pm


Academy Xi, 48 Druitt Street, Sydney 2000

Event Details

Specific moments in our lives are often fleeting and difficult to recall. As designers, one of the major challenges of creating digital products is how to make them memorable so that users keep wanting to use them.

The book, The Power of Moments by Chip and Dan Heath, explores how certain experiences can jolt and elevate us to become extraordinary moments in our life and work.

At our lunchtime session, How to create moments that matter: The art of crafting unforgettable experiences, we’ll explore:

  • What factors contribute to memorable design experiences?
  • What are some bad design pitfalls to avoid?
  • The ‘Power of Moments’ framework for designing great experiences
Sean Lurie

Senior Service and CX Consultant - The Customer Experience Company

Sean is a service design consultant who specialises in customer experience strategy, design and innovation. With experience in insurance, utilities, and government industries, Sean uses Design Thinking to solve business problems and create better customer experiences.

Dates and fees


10 April 2019

12:30 pm ~ 1:30 pm



Academy Xi,
48 Druitt Street,
Sydney 2000

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