14 September 2018 | 12:30 pm
Event details

Workshop facilitation can be daunting and tough. As an important component of research within User Experience (UX) Design and Service Design, the role of a facilitator is to both engage and manage effective outcomes from a workshop.


Like most skills, workshop facilitation is a muscle that can be exercised and improved over time. So what can you do to ensure your facilitation capabilities are up to scratch?


At our lunchtime event, Facilitate like a Boss, RichBrophy, CX Strategist at Tricky Jigsaw will explore:


  • What is facilitation and what role does it play in co-design?
  • What are the roles and responsibilities of a facilitator?
  • How do facilitators engage and manage people to get the most out of the workshop?
  • Different styles and approaches to workshop facilitation



Rich Brophy

CX Strategist at Tricky Jigsaw

Rich Brophy is a CX specialist with over four years experience in Customer Experience, Innovation, and Product Design. Prior to his role at Tricky Jigsaw, he was the Founder of Kickstart Academy, Sydney’s first crowdfunding accelerator. Rich most recent achievements include CX support for a customer research project for the Department of Education. He has driven Service Design, ideation and market prototypes for Lexus and most recently, lead ideation sprints with Google in India.

Dates and fees
14 September
12:30 pm


Academy Xi,
48 Druitt Street,
Sydney 2000

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