16 May 2019

6:00 pm to 8:00 pm

FREE

Academy Xi, Level 3, 45 Exhibition St, Melbourne VIC 3000

Event Description

A customer’s experience (CX) is a crucial determinant of a product or service’s success. As the leader of the vision, strategy, design, and execution of a digital product, how can Product Managers craft an exceptional customer experience?

At our event, CX for Product Managers, join Tom Uhlhorn, founder of Tiny CX and CX thought leader, as he explores:

  • What is CX and how it applies to Product Management
  • How CX theory can be used to find product-market fit
  • How a CX framework can help you maximise collaboration in your team

Speaker

Tom Uhlhorn

Founder and Strategy Director of Tiny CX

Tom Uhlhorn is the founder and strategy director of Tiny CX, a Customer Experience consultancy that helps Australia's challenger brands use CX to attract and hold onto more market share using the power of CX. Tom is also authoring a book on CX, runs the Melbourne CX meetup group, and is leading his company in the development of a suite of CX tools and educational resources.

Dates and fees

Thursday

16 May 2019

6:00 pm ~ 8:00 pm

FREE

Location

Academy Xi,
Level 3,
45 Exhibition St,
Melbourne VIC 3000

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