26 February 2019

12:30 pm to 1:30 pm


Academy Xi, 48 Druitt Street, Sydney 2000

Event Details

A contextual inquiry is a technique employed in User Experience (UX) and Service Design that involves gathering data from real users. It is usually done by one interview speaking one-on-one with an interviewee who gathers as much information as possible for later analysis.

By interviewing people in the context of their work, UX Designers are able to obtain valuable insights into activities, workarounds, body language, and the interactions of their users.

So how exactly do you conduct a contextual inquiry, and what should you look for?

At our lunchtime event, An Introduction to Contextual Inquiries for UX Design, you’ll be taken through:

  • What is a contextual inquiry?
  • Tips and tricks to conduct a successful contextual inquiry
  • How you can use contextual inquiries to improve the UX or service of a digital or physical product or service.
Dr Sakib Jalil

Design Consultant at Readify

Sakib received a PhD in Human-Computer Interaction from James Cook University in 2016 and won the “Medal of Excellence”. His external examiners from North America and Europe rated him top 5% in the world during his thesis exam. Next, he held a postdoc position at the University of California Davis in the USA for over a year. He aspired to bridge research with the industry. So in 2018 he came to Sydney and studied at Rob Williams' UX transform course in Academy Xi. Then he received mentorship from Vera Kravchuk of Academy Xi.
His research areas are digital health, experience, service, systems and process design, behaviour change, gamification, and emotive design. He authored a textbook chapter for a Master's degree textbook in the USA. He has more than 15 scientific publications.

Dates and fees


26 February 2019

12:30 pm ~ 1:30 pm



Academy Xi,
48 Druitt Street,
Sydney 2000

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