Tech & Data
Generative Engine Optimisation: Everything You Need To Know In 2025
Academy Xi Blog Generative Engine Optimisation (GEO) is already happening to you, whether you planned for it or not. Somewhere, right now, your pieces of
- For organisations /
- Customer Experience
Supercharge productivity & efficiency with the power of AI
Equip your teams with transformative AI tools and techniques to optimise business performance.
Why utilize AI in your business?
Principles of CX Strategy and Governance
Measuring CX Effectiveness (NPS, CSAT, CES)
Identifying Emotional Drivers of Customer Behavior
Creating a CX-focused Organizational Culture
Developing an Integrated Feedback Loop Strategy
Leveraging Data Insights for CX Improvement
Learning outcomes
- Establish Core CX Metrics and KPIs
- Analyze Customer Feedback Data Effectively
- Develop a Strategic CX Vision
- Identify High-Impact CX Interventions
- Foster a Customer-Centric Culture
- Integrate Data Visualisation for CX Reporting
Who is this designed for?
Our workshops can be customised to your specific needs. Some examples include:
Sales & Marketing
Customer Service Centers
Digital Product Teams
Sales & Marketing
Customer Service Centers
Digital Product Teams
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We’ve helped these organisations align their teams
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More Resources
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Human-Centered Design
Hidden Friction Points on Commercial Websites and How Smart UX Design Solves Them
Academy Xi Blog What makes a website effective at attracting, engaging, and converting customers? You may say it’s an aesthetically appealing design, well-worded sales copy,
Tech & Data
Enhancing E-Learning Platform Stability: The Importance of Automated Regression Testing
Academy Xi Blog In the rapidly evolving world of e-learning, platforms must consistently innovate and update to meet user expectations and technological advancements. With every
