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Academy Xi Webinars

Digital Transformation Trends for 2021

By Academy Xi

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Which trends are underpinning digital innovation?

2020 was a real shake up. The last twelve months alone have produced more digital transformation than the last decade. Businesses have been forced to accelerate their digitalisation plans, often at scale.

Join us for this panel where we discuss which trends organisations must master in order to ride the next wave of digital innovation.

Panellists:

In this webinar you will learn:

  • Which trends are shaping digital transformation
  • Why businesses have needed to increase digital investment across the board
  • How these digital trends will be felt by the end customer.
Want to keep up to date with the latest webinars from Academy Xi? Follow us here on LinkedIn.

Academy Xi Webinars

Tips for Building a Customer-Centric Culture

By Academy Xi

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In the age of the customer, ‘Business As Usual’ is not enough.

Ask almost any CEO, and they will say that becoming a customer-centric organisation is a top priority. But ask how they plan to achieve that goal, and things get a lot murkier. 

Why? Because customer-centric transformations are hard. And unlike other change programs, they need to be driven from within, or grassroots culture will never shift at scale. 

Join Mark Cameron (CEO, W3.Digital) and Eric Lutley (Head of Partnerships, Academy Xi) as they discuss what tips, trends, challenges and solutions they are seeing in-market right now.

In this webinar you will learn:

  • Which levers can drive customer-centric change, at an individual, team, and organisational level
  • How even the most established institutions can rethink how they collaborate across the ecosystem to improve the customer experience
  • What tools you can immediately put in place to make for a more customer-centric culture

Academy Xi Webinars

Building Customer-Centric Teams

By Academy Xi

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Join our speakers: 

  • Anand Rego, Consultant, Coach, Facilitator & Business Leader
  • Eric Lutley, Head of Partnerships, Academy Xi

In this video, you’ll learn:

  • To identify the common pitfalls that impede a team’s ability to be customer-centric
  • To adopt customer-centric tools for immediate implementation
  • How top companies drive customer-centric change inside their teams

Want to keep up to date with the latest webinars from Academy Xi? Follow us here on LinkedIn. 

Academy Xi Webinars

Customer Experience Unpacked: An Hour With A CX Strategist

By Academy Xi

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Join our speakers: 

  • Tom Uhlhorn – Founder & Director of Strategy, Tiny CX
  • Eric Lutley – Head of Partnerships, Academy Xi

In this video, you’ll learn:

  • What is CX? 
  • How does CX affect my part of the business?
  • Would my team benefit from learning CX principles?
Want to keep up to date with the latest webinars from Academy Xi? Follow us here on LinkedIn.