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Academy Xi Webinars

Tips for Building a Customer-Centric Culture

By Academy Xi

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In the age of the customer, ‘Business As Usual’ is not enough.

Ask almost any CEO, and they will say that becoming a customer-centric organisation is a top priority. But ask how they plan to achieve that goal, and things get a lot murkier. 

Why? Because customer-centric transformations are hard. And unlike other change programs, they need to be driven from within, or grassroots culture will never shift at scale. 

Join Mark Cameron (CEO, W3.Digital) and Eric Lutley (Head of Partnerships, Academy Xi) as they discuss what tips, trends, challenges and solutions they are seeing in-market right now.

In this webinar you will learn:

  • Which levers can drive customer-centric change, at an individual, team, and organisational level
  • How even the most established institutions can rethink how they collaborate across the ecosystem to improve the customer experience
  • What tools you can immediately put in place to make for a more customer-centric culture

Academy Xi Webinars

Design Thinking: Leading Design in Organisations (Part 2)

By Academy Xi

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Join our speakers: 

  • Anna Lee, Human Centred Design Consultant, DQA
  • Scott Howard, Principal Consultant, FromHereOn
  • Leola Small, Head of Growth, Academy Xi

In this video, you’ll learn:

  • How design thinking can be introduced across organisations
  • What challenges and opportunities face those leading the change.
Want to keep up to date with the latest webinars from Academy Xi? Follow us here on LinkedIn.

Academy Xi Webinars

Design Thinking: What, Why and How (Part 1)

By Academy Xi

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Join our speakers: 

  • Stephen Graham, Design Director, STCK
  • Hamilton Jones, Chief Digital Officer, STCK
  • Abby Phillips, Product Designer, Kablamo
  • Leola Small, Head of Growth, Academy Xi

In this video, you’ll learn:

  • Why Design Thinking is a mindset of ‘thinking outside of the box’
  • How to leverage the Design Thinking process to follow
  • What sits inside the Design Thinking toolkit in terms of hands-on methods used to achieve your design goals.
Want to keep up to date with the latest webinars from Academy Xi? Follow us here on LinkedIn.

Academy Xi Webinars

Removing biases from the product development process

By Academy Xi

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Join our speakers: 

  • Aseel Hamarneh – Senior Product Designer, Reecetech
  • Eric Lutley – Head of Partnerships, Academy Xi

In this video, you’ll learn:

  • How to remove (or at least be aware of) biases that creep into the product build process
  • In what ways biased design can impact product usability, create angry customers and reduce revenue
  • Why it is that we sometimes used a product which feels like it wasn’t made for us
Want to keep up to date with the latest webinars from Academy Xi? Follow us here on LinkedIn.