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Academy Xi: Client Success Stories

How did this Big 4 bank achieve alignment?

By Academy Xi

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The challenge: Upskill a group of product managers from various divisions and seniority levels on digital knowledge and product management best practice.

The outcome: Through the delivery of a custom-built nine week course, this group of product managers are now aligned around a shared language and understanding of core product management processes as well as best-practice digital knowledge in adjacent areas.

The bank has a wide variety of staff with the title of product manager. Some operationalise digital project delivery, others are more strategy oriented, and some operate in the product marketing space. These product managers work across various departments such as retail banking, commercial lending etc. Academy Xi was brought in to design and deliver a custom solution that would offer key learnings for all participants, while creating a shared language.

After a co-design process with the bank’s organising team, Academy Xi created a nine week program comprising eight half-day courses and a full-day final session. The first four sessions focused on essential digital skills including UX and software development fundamentals. The program then switched instructors and direction to focus on core product management tools and mindsets. These sessions kicked off with an external case study ‘circuit breaker’ session, and culminated in a full day product management project simulation based on a real business case study. 

Over the course of the program, the group formed a bond with the instructors and each other. Participants were able to contribute their expertise in subject areas they were passionate about, and learn from others in areas that were new to them. The final case study simulation acted as the culmination of the program, and was very well received. Gamified simulations have been found to be excellent embedding and engagement mechanisms. Post-course survey feedback was overwhelmingly positive, with participants citing various new skill sets they planned to apply in their jobs.

Key outputs:

  • Expanded knowledge of the product management roadmapping process
  • Understanding of how to produce and leverage documentation
  • Enhanced comprehension of the product life cycle
  • Ability to apply learnings based on case study and simulation sessions

Academy Xi: Client Success Stories

Building Victoria’s digital workforce

By Academy Xi

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The challenge: In 2019, Deloitte predicted that Victoria would need an extra 33,000 digital technology workers by 2024.

The outcome: As a Digital Jobs training provider, we are working with the Victorian Government to deliver Front-End Web Development courses for Digital Jobs participants.

The Victorian Government’s Digital Jobs program aims to build the state’s digital workforce by training and upskilling mid-career Victorians so they can transition into digital careers. Through Digital Jobs, 5,000 mid-career Victorians will complete a six-month program that includes 12 weeks of industry-backed training followed by 12 weeks in a digital job with a Victorian business.

We are training Digital Jobs participants in skills to help them build beautiful, dynamic and responsive websites with HTML, CSS and Javascript. At the end of these three-month training courses, the participants will gain industry endorsed qualifications that will set them up for the next stage of their digital career.

Key outputs:

  • Participants in the first round are diverse, with 50 percent women, 20 percent from regional Victoria and 54 percent who speak multiple languages.
  • More than 80 percent of participants have over 10 years’ experience in fields spanning tourism and hospitality, IT and telecommunications, banking, construction and engineering, arts and entertainment, and healthcare.
  • Around 80 percent of participants are tertiary qualified.

Academy Xi: Client Success Stories

Department of Health – Digital Workforce Transformation

By Academy Xi

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The challenge: Train a team of health policy professionals within the Australian Department of Health in digital and design disciplines, preparing them to launch and lead a new digital hub.

The outcome: The team participated in Academy Xi’s flagship project-based training program, which combines live instructor sessions and deep online learning content with real project delivery over a 12 week period. The program gave the team the knowledge, tools and confidence to embrace their new roles and launch the new digital health hub.

“I'd had limited exposure to these techniques in the past, although I had heard a lot about them, it was good to get some practical examples and play with the concepts.”

- Program participant, The Department of Health

The program kicked off with our 1-day intro to digital and intro to human-centred design courses. These engaging, fast-paced sessions provided a high-level overview of the topics to be covered.

The team then received a brief for the project they would be delivering back into the business. Based on this input, their dedicated instructor helped them prepare and run a kickoff meeting with their internal client.

Following the client kickoff, the team was given access to their own customised learning platform, which contained deep multimedia content covering the disciplines of digital design. The next 10 weeks were spent in a learn/do cadence: which included regular live theory sessions, self-paced online learning, and project work done in online collaboration tool Miro Board. The program culminated in a project presentation delivered to the internal client, and deliverables handover.

Key outputs:

  • Prepared the team to consult on design and digital projects
  • Embedded learnings through real project work
  • Gave participants a shared language and knowledge base to work from
  • Used multiple training formats to engage all types of learners
  • Instilled a learning mindset that has led to further training across the organisation

Academy Xi: Client Success Stories

Creating a Digital Summer School Series

By Academy Xi

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The challenge: Upskill various PwC teams in key fields of emerging design and technology. Having grown rapidly through the acquisition of digital design and strategy companies, PwC had two goals: to build capability, and to align the newly acquired companies through the use of consistent and repeatable processes.

The outcome: The Digital Summer School Series. Through a series of team training sessions, employees across Sydney and Melbourne aligned their processes and methodologies in areas of digital literacy, human-centred design and emerging technology. 

Learners leveraged a series of playbooks and toolkits to embed learnings. Having tangible assets supported a consistent and rapid project approach across the organisation.

Bringing new knowledge, techniques, and thought leadership into the program, we implemented a team training series to help align teams as they navigated the complexity that comes with growth. 

Utilising the natural tapering off of business towards Christmas, we recommended creating a program that took advantage of this seasonally quiet time. When client work quietened down, we found the perfect time for staff training in business-critical areas. 

Key outputs:

  • Team training in agility to adapt to a changing market
  • Consistency in organisational process and approach
  • Team and departmental alignment
  • Increased efficiency to achieve goals
  • Staff training and new skills acquisition
  • Broader employee development
  • Greater confidence in emerging areas
  • Higher employee motivation and morale
  • Enhanced productivity during a seasonally quiet period